The present invention provides a call processing method and a device. The call processing method includes: receiving, by a customized alerting tone server, a call request sent by a calling terminal, and forwarding the call request to a called terminal; receiving a called terminal ringing message, and playing a customized alerting tone audio stream and a customized alerting tone video stream to the calling terminal; receiving a called terminal message indicating that a called user answers a call, and performing call media resource negotiation and customized alerting tone video resource negotiation with the calling terminal; and stopping playing the customized alerting tone audio stream to the calling terminal, and playing the customized alerting tone video stream to the calling terminal. The customized alerting tone continuous playing solution of the present invention enriches user experience and improves network usage.

Described herein are systems, devices, methods, and media for connecting a user for transmitting multimedia from electronic devices to emergency service providers. In some embodiments, a method for transmitting multimedia from an electronic device to an emergency service provider by an emergency management system includes the steps of: detecting an emergency alert indicative of an emergency; wherein each sensor within the set of pertinent sensors is determined to be associated with the emergency; obtaining a first set of multimedia contents from the set of pertinent sensors; determining, based on at least one of the set of pertinent sensors and the first set of multimedia contents, a set of relevant sensors from the set of pertinent sensors; and transmitting a second set of multimedia contents from the set of relevant sensors to an emergency service provider.

A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. Also, a schedule associated with the profile configuration can ensure a video notification of one or more scheduling parameters to the client user as well as the receipt of a video response from the client user.

A system and method for managing phone calls by enabling the call initiator to create a personalized audio or video invitation that the call recipient may review prior to accepting the call, which is immediately connected upon acceptance. Thus, prior to completion of the call, the call recipient may be comforted that the incoming call is one that should be taken or, conversely, one that may be safely avoided. The personalized audio or video invitation is created by the call initiator and is attached to the phone call data packet in place of the conventional Caller Id data packet. The call signaling may proceed in a conventional manner (e.g., using conventional client-server signaling) except that instead of providing a standard call with Caller Id as the sole identifying information, a data packet including the personalized audio or video invitation is provided to the call recipient to review prior to accepting the incoming call, as desired.

A system, a method and a computer program product for managing multiple meetings and/or conference calls by performing the steps of receiving, by a computer, invitations to attend, by at least one attendee, two or more meetings, and detecting, by the computer, a one or more conflicts between the two meetings. The computer communicates, to the attendee, at least one detected conflict of the one or more detected conflicts. The computer receives an identification of a single meeting of the two or more meetings the at least one attendee will attend and at least one meeting to be transcribed. At least one meeting to be transcribed includes all meetings of the two or more meetings exclusive of the single meeting the attendee will attend. At least a portion of the at least one meeting is transcribed into a first textual transcript and selectively delivered to the attendee in real time.

A method and apparatus of processing a user call via an intelligent voice response (IVR) call processing application is disclosed. One example method may include receiving a call from a user device, obtaining user information from the received call, comparing the user information to at least one pre-stored user information stored in a user databank associated with a user account, and calculating a first confidence level by comparing the user information to the pre-stored user information. The method may also include authorizing the user device to receive an offer based on the first confidence level, and transmitting the offer to the user authorized by the first confidence level.

A more efficient network can be achieved by leveraging an adaptive dejitter buffer. The dejitter buffer can be dynamically adjusted based off a network data analysis. The dejitter buffer memory/depth of a mobile device can be adjusted in accordance with receiving a delay interruption length and out-of-order packet data associated with another mobile device. Thereafter, the dejitter buffer memory can be filled with voice packet data to decrease a packet delay variation at the mobile device.

Provided are a terminal device and method of performing a call function transmitting ambient audio with high sensitivity.

A terminal device performing a call function with at least one external device via a network may include a receiver configured to receive at least one of an audio transmission signal and a video transmission signal to be transmitted to the external device; a processor configured to analyze at least one of the audio transmission signal and the video transmission signal, select one of a speech mode and an audio mode, based on a result of the analysis, and compress the audio transmission signal, based on the selected mode; a communicator configured to transmit the compressed audio transmission signal to the external device, and receive an audio reception signal from the external device; and an output unit configured to output the audio reception signal.

The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet Protocol connection based on an identifier of at least one of the calling party and the called party. The information comprises one or more audio files. The method then provides the audio announcement to a called party based on the audio files.

The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet Protocol connection based on an identifier of at least one of the calling party and the called party. The information comprises one or more audio files. The method then provides the audio announcement to a called party based on the audio files.