A method can include obtaining audio data corresponding to a user of a communication device. The communication device can be configured to transmit the audio data. The method can further include obtaining proximity data indicating a user distance between the user and the communication device. The method can further include determining that the user distance exceeds a threshold distance. The method can further include determining, based at least in part on the audio data, an activity status of the user. The method can further include determining that the activity status is an inactive status. The method can further include modifying, in response to the determining that the threshold distance is exceeded and that the activity status is the inactive status, a transmission of the audio data from the communication device.

A user terminal emulation server maintains a database identifying network addresses, UI capabilities, and communication protocols of I/O user devices. Communication sessions are established between a user terminal emulation application and a network entity and I/O user devices proximately located to a user and provide a combined I/O user interface. Delay profiles are determined between the application and the I/O user devices. A downlink flow from the network entity is split into a plurality of downlink flow components assigned to the I/O user devices. For each of the downlink flow components, the server formats the component for transmission to the assigned I/O user device, initiates transmission of the formatted downlink flow component to the assigned I/O user device, and controls timing for when the formatted downlink flow component is transmitted to the assigned I/O user device based on the delay profile associated with the assigned I/O user device.

This disclosure provides systems, methods and apparatus, including computer programs encoded on computer storage media for intelligent routing of notifications of incoming voice communication requests. A device, such as a smartphone, may receive an incoming voice communication request, such as a cellular voice call. The smartphone may then identify devices connected to it, such as headsets, tablets, etc., and request each device activate a microphone or camera to attempt to locate the user with respect to the connected devices. The smartphone may then select one of the connected devices, or itself, as the device best able to notify the user of the incoming call based on captured audio, images, or video. The smartphone may then request the selected device output a notification, such as a ring tone, to notify the user of the incoming call. Such a technique may avoid inundating the user with simultaneous call notifications from multiple devices.

Techniques described provide for transferring calls between a first user equipment (UE) and a second UE. One implementation may include receiving a request to transfer a call, which has been established between the first UE and a third party device, to be between a second UE and the third party device. Location information for the first and second UEs may be received. A determination may be made to determine whether the first and second UE are in proximity to each other. In the event that a determination is made that the first and second UE are in proximity to each other, the established call may be transferred from the first UE to the second UE. Other aspects and features are also claimed and described.

The present disclosure provides a number of techniques for enhancing a user's experience when joining teleconference sessions with multiple devices. When a user attempts to join a teleconference session using the same user identity for multiple devices, a system differentiates the devices as a primary device and at least one companion device. The primary device has a first control set for controlling a teleconference session and the at least one companion device has a companion control set for sharing content. In some embodiments, the primary device also has one set of selected streams, e.g., a stage view, and the companion device has a subset of those streams or other streams based on an activity level. In addition, the present disclosure provides a number of techniques for enabling users to share content using the companion devices.

A communication terminal device includes: at least one control device; and at least one communication device, the control device performing: an identification process of identifying an attribute of each of other communication terminal devices communicable with the communication terminal device; and a transmission process of transmitting a call request via the communication device to those other communication terminal devices the attribute of each of which is identified as being set to a second attribute that differs from a first attribute to which an attribute of the communication terminal device is set, wherein no call request is transmitted to those other communication terminal devices the attribute of each of which is identified as being set to the first attribute.

In some embodiments, the present disclosure provides for a computer system that includes a plurality of computing devices, a particular computing device includes: a first circuitry configured to conduct a first wireless communication session with another computing device in accordance with a first wireless communication protocol; a second circuitry configured to conduct a second wireless communication session with another computing device in accordance with a second wireless communication protocol; the particular computing device to: receive a location indication of a location of the another computing device, determine, based on the location indication, a unique communication session identifier and a particular wireless communication protocol from the first and second wireless communication protocols; instruct a particular circuitry to conduct a particular communication session with the another computing device by utilizing the unique communication session identifier; and where the particular circuitry is one of the first circuitry or the second circuitry.

A method for handling contact center teleservices in voice and/or data through a plurality of mobile devices, such as smartphones, is disclosed. The invention is directed to a novel concept named “Event” in which any interaction between a customer and a call center platform via voice or data is uniquely identified. This concept introduces a functionality into the Cloud-Implemented Intelligent ACD making it able to identify each call or contact with a “tag” that is later used to manage all possible future interactions between the customers and the agents by linking them under the Agent Mobile Platform, while adding the capability to maintain open the communication originally established between a customer and an agent in the case of any communication interruption, either involuntary or voluntary, thus making the C-I IACD able to route the contact once the communication is reestablished or when the customer calls the contact center platform back again. This method enables the customer to be attended by one and the same agent for as many times as the business rules permit, until the customer closes the opened tag.

An apparatus and mechanism to manage multi-modal real-time or quasi real-time sessions such as voice, video, instant messaging, or web-conferencing across multiple devices through a simple subscription to a session management service. A user can subscribe to the service from many devices (e.g. mobile device, desk phone, personal computer, internet appliance, internet TV, communication terminal, etc.) and through the service seamlessly move sessions back and forth between subscribed devices. In a preferred embodiment, a user utilizes a “virtual slider” in a simple “two touch” procedure to effectuate the movement of a communication session from one device to another device via the service.

A method for communicating location information to a device includes receiving, at a computer system that implements a social networking service, location information that represents a geographic location of a device associated with a first user; associating, by the computer system, the received location information with a profile associated with the first user; and sending, from the computer system to a device associated with a second user, a message that is generated based at least in part on the location information.