Automated dialing of an entity from a curated list of entities responsive to user selections of dial pad entries, the curated list of entities formed from phrases formed from the dial pad entries. The curated list of entities is based on at least one of user call activity, search engine activity responsive to the phrases, a set of Sender Controlled Media participants, a set of categories of contacts, and entity offerings.

Conditionally connecting a smart phone to an incoming call based on user interaction with an incentive offer associated with the call that is presented in an incoming call display on a lockscreen of the smart phone. A dialer controlling the incoming call display accesses the incentive offer through a visual portion of a Sender Controlled Media data structure. The dialer can adjust the incentive offer based on user interaction with the incoming call display.

A business application that includes a workflow for handling a call is adapted to perform a call service selected from a library of Sender Controlled Media business application services by configuring at least one service from the library for operation with the business application and utilizing the adapted business application to handle calls per the workflow.

A call handling function executed in response to activation of a link in encoded metadata of an incoming call adjusts presentation of visual content of the incoming call on a lockscreen of a smart phone based on information in the metadata that is descriptive of the incoming call. The incoming call metadata is decoded prior to connecting the incoming call to a dialer function of the smart phone.

A Sender Controlled Media (SCM) platform user is presented incentives for performing rewardable platform activities that result in accruing points in a user-specific account from which points can be redeemed by transfer or cryptocurrency conversion to an external user-designated wallet. A reward received for each instance of a rewardable platform activity is determined based on a range of platform context including a target average points payout, an aggregated total points payout over a distribution period, and a type of rewardable platform activity.

Systems and methods disclosed herein securely provide confidential information associated with a user during an active voice call conducted using the user's mobile device. The confidential information may be provided by generating the information in spoken form and inserting the spoken information into an audio stream of the voice call. For example, a customer may be on a phone call with a customer agent. The customer agent may ask the customer for a credit card number in order to process a financial transaction. The customer may select the credit card number via an application executing on the customer's mobile phone. The application may cause the credit card number to be spoken out loud during the voice call. A voice sample of the spoken credit card number in inserted into the audio stream of the voice call and is therefore, audible to the customer and the customer agent without being overheard by a third party.

A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.

Generating a contact firewall for protecting participants of a sender-controlled media (SCM) platform may include receiving an indication that a non-participant sender of the SCM platform has initiated contact with a participant recipient, using sender information associated with the contact instance to pole participants of the platform regarding a spammer status value for the sender, aggregating the spammer status values, and, based on a comparison of the aggregated spammer status values with a spammer threshold, causing future contacts from the sender to be rejected by the platform. Similar techniques may be implemented for generating a contact firewall for protecting members of a call group.

A method may include receiving indication of initiation of a call from a sender to a recipient, determining an amount of time left in an offer from the sender to the recipient, generating a sender-controlled media (SCM) data structure by adapting a portion of the SCM data structure based on the amount of time left, and configuring caller ID for the call with a link to the generated SCM data structure. In another aspect, a method may include configuring visual caller ID for calls initiated by a user including a temporary item of visual content, and, upon receiving an indication of an initiation of a call, providing the temporary (and/or a permanent) item of visual content as visual caller ID based on a relationship between a current time and a time-limited use parameter of the temporary item of visual content.

A call community contact firewall may include a caller ID capture function retrieving caller ID data for a call to a recipient who is a member of the call community, and a caller ID lookup function configured to retrieve a firewall status based on the retrieved caller ID data, where a firewall status database links caller ID data with call community ratings of prior calls. The call community contact firewall may also include a firewall action function implementing at least one call impacting action based on the retrieved firewalls status. In another aspect, a method may include accessing a secure sender-controlled media (SCM) data structure of a first contact participant in a digital exchange with a second contact participant, updating the instance with real-time content, and validating the first contact participant by comparing the real-time content with another portion of the secure SCM data structure.