A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.

A system may facilitate communication between a messaging platform associating a hash tag with a message and a content matching platform. A natural language processing (NLP) facility may produce at least one of an understanding, theme, emotion, and intent of a message. A metadata matching facility may identify candidate hash tags by determining similarity from a pool of hash tags with an output of the NLP, where the content matching facility communicates at least one of the candidate hash tags to the messaging platform. In another aspect, a method may include communicating a message to a content matching platform, and processing text of the message with NLP to generate NLP output including at least one of a theme, understanding, intent, and emotion of the message. A candidate hash tag may then be determined and communicated based on similarity of the NLP output with a plurality of hash tags.

A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.

A method may include detecting initiation of a call that causes visual caller ID content to be accessible on a call-receiving device of the recipient, and pausing delivery of the call. While pausing delivery of the call, the method may further include presenting a visual caller ID configuration user interface on a call-originating device of the caller, the visual caller ID configuration user interface providing the visual caller ID content for the call by enabling selection from a plurality of visual caller ID content options to the caller. The visual caller ID content options may include existing content, at least one alternate content, and generation of content via a camera function of the call-originating device. The method may further include, responsive to a user selection of one of the visual caller ID content options, generating the call delivery signal for delivery of the call.

Responsive to receiving an indication that a call in process is ending, a post-call application of a call-participant device may be activated. The post-call application may cause a screen update of the call-participant device that includes at least one of a call to action by the call-participant and informational content pertinent to the call.

A method may include receiving an indication of a call from a caller who is not a participant in a sender-controlled media (SCM) platform to a recipient who is a participant, using caller ID information of the call to gather content pertaining to the caller (e.g., from data stores of the platform and public number search information), generating a recipient SCM data structure, delivering and presenting the recipient SCM data structure on a device of the recipient, generating a sender SCM data structure, and delivering the sender SCM data structure to a call-originating device of the caller. In another aspect, a method may include monitoring a call in-process status, and, upon detection that a call has terminated, activating a post-call application that causes a screen update for a device that includes at least one of a call to action by the call-participant and informational content pertinent to the call.

A sender-controlled media (SCM) platform may capture live content by a call-originating device (such as audio, video, and text input by a caller), process the live content to determine an intent, select a visual element based on the intent, and present the visual element on the call-originating device to produce a caller story that can be forwarded to a recipient. In another aspect, when a sender is not a participant of a SCM platform but a recipient is, content pertaining to the sender may be gathered for generating and delivering a SCM data structure. In yet another aspect, an SCM application may interface with phone screen controls so that content in a received SCM data structure can be presented on an electronic display of a phone while a phone call is in progress. Further, the SCM application may monitor user actions for updating the SCM data structure.

A Landline Texting Engine associates a proxy telephone number with a select landline telephone number for forwarding incoming calls intended for the select landline telephone number to the proxy telephone number. The Landline Texting Engine intercepts a forwarded incoming call. The Landline Texting Engine detects incoming voice data in the forwarded incoming call. In response to detecting the incoming voice data, the Landline Texting Engine sends text data on behalf of the select landline telephone number from the proxy telephone number, the text data identified as being sent from the select landline telephone number.

During telephone calls in a public space, users may be reluctant to provide private or secret information, due to the risk of eavesdropping. A hands-free solution for entering secret information to electronic speech communication devices is based on speech processing. A method for speech processing a voice input data stream comprises steps of scanning the voice input data stream and detecting a spoken delimiter therein, determining a predefined audio sample corresponding to the detected spoken delimiter, inserting the determined predefined audio sample into the voice input data stream at the spoken delimiter, wherein a substituted voice data stream is obtained and wherein speech portions of the voice input data stream at least before the spoken delimiter remain in the substituted voice data stream, and providing the substituted voice data stream for output towards a recipient.

A first communication device includes a memory and a processor coupled to the memory. The processor is configured to receive, during a first call with a second communication device, an indication of a second call from a third communication device. The processor is further configured to monitor the first call, in response to the indication of the second call, for a pause in speech of at least a threshold duration. The processor is further configured to initiate, in response to detecting the pause in speech of at least the threshold duration, an audio message indicating call information associated with the second call.