A method and console are provided that assign a user device access to a remote service, such as a talk group. The user device is provided access to communications history associated with the remote service. At some point access to the remote service for the user device is revoked, but access to the communications history associated with the remote service is not revoked at this time. At a later time, access to the communications history associated with the remote service from the user device is revoked.

A multi-media online conversation in which automatic actions associated with executable components, such as recording and broadcasting, are performed by adding a visualized representation of the action into the online conversation. The action appears as a visualization in a portion of the user interface that includes both individuals that may be joined into a conference as well as one or more executable components. The action associated within an executable component may thus be efficiently performed in a consistent manner with how individuals are added into an online conversation, thereby taking advantage of muscle memory of the participant.

A contact center augmented reality system may include a supervisor device, a location tracker, a state monitor, and an augmenter. The supervisor device may include a display to augment a supervisor view of the contact center. The location tracker may monitor agent locations in the contact center and may monitor the supervisor device location in the contact center. The state monitor may monitor a state of agents of the contact center. The augmenter may instruct the display of the supervisor device to display an agent-state augmentation artifact such that a state of a first agent of the contact center is displayed at a location associated with the first agent.

Systems and methods for superimposing the human elements of video generated by computing devices, wherein a first user device and second user device capture and transmit video to a central server which analyzes the video to identify and extract human elements, superimpose these human elements upon one another, adds in at least one augmented reality element, and then transmits the newly created superimposed video back to at least one of the user devices.

Avatars may be displayed in a multiuser communication session using various spatial modes. One technique for presenting avatars includes presenting avatars such that an attention direction of the avatar is retargeted to match the intent of the remote user corresponding to the avatar. Another technique for presenting avatars includes a pinned mode in which a spatial relationship between one or more avatars remains displayed in a consistent spatial relationship to a local user regardless of movements of the local user. Another technique for presenting avatars includes providing user-selectable presentation modes between a room scale mode and a stationary mode for presenting a representation of a multiuser communication session.

Online conferencing involving video and audio in which automatic actions such as recording and broadcasting is performed by adding a visualized representation of the action into the online conference area of a user interface. The action appears as a visualization in the contacts portion of the user interface, some of which contacts may represent individuals that may be joined into a conference. Recording or broadcasting the action may thus be efficiently performed in a consistent manner as how individuals are added into an online conference, thereby taking advantage of muscle memory of the participant.

A conferencing system includes a display device that displays video received from a remote communication device of a communication partner. An audio stream is transmitted to the remote communication device. The audio stream includes real-world sounds produced by one or more real-world audio sources captured by a microphone array and virtual sounds produced by one or more virtual audio sources. A relative volume of sounds in the audio stream is selectively adjusted based, at least in part, on real-world positioning of corresponding audio sources, including real-world and/or virtualized audio sources.

Systems and methods for superimposing the human elements of video generated by computing devices, wherein a first user device and second user device capture and transmit video to a central server which analyzes the video to identify and extract human elements, superimpose these human elements upon one another, adds in at least one augmented reality element, and then transmits the newly created superimposed video back to at least one of the user devices.

A holographic calling system can capture and encode holographic data at a sender-side of a holographic calling pipeline and decode and present the holographic data as a 3D representation of a sender at a receiver-side of the holographic calling pipeline. The holographic calling pipeline can include stages to capture audio, color images, and depth images; densify the depth images to have a depth value for each pixel while generating parts masks and a body model; use the masks to segment the images into parts needed for hologram generation; convert depth images into a 3D mesh; paint the 3D mesh with color data; perform torso disocclusion; perform face reconstruction; and perform audio synchronization. In various implementations, different of these stages can be performed sender-side or receiver side. The holographic calling pipeline also includes sender-side compression, transmission over a communication channel, and receiver-side decompression and hologram output.

An augmented reality-based video calling system includes a first terminal configured to capture a video and a second terminal configured to add virtual content to the video captured by the first terminal and provide information regarding the added virtual content to the first terminal. The first terminal calculates 3D position coordinates of the virtual content in a 3D space corresponding to the video on the basis of the provided information regarding the virtual content, combines the virtual content with the video using the calculated 3D position coordinates, and display the virtual content combined with the video.