A three-way calling terminal for a mobile human-machine coordination calling robot. Technical solutions include: a first speech interface, configured to transfer call audio between a call object and a back-end processing module; a CODEC1 module, configured to encode and decode the call audio between the call object and the back-end processing module; a second speech interface, configured to transfer call audio between the human agent and the call object; a CODEC2 module, configured to encode and decode the call audio between the human agent and the call object; a call control module, configured to process a control signal, and automatically make, answer, and hang up a call; a data processing submodule, configured to process speech data and perform data transfer between the data processing submodule and the back-end processing module; and a networking submodule, configured to be connected to the back-end processing module.

The present disclosure provides, among other things, methods of managing a whisper, the methods including: establishing a communication session; receiving a whisper request to provide the whisper to a first device associated with the communication session; retrieving environmental information; comparing the environment information to a rule; configuring the whisper based on the comparison; and providing the whisper based on the comparison.

A call management method includes: detecting a call type of a call; starting a call management interface corresponding to a current call type, when the call type of the call is changed. The management of the user interface of the conference call can realize flexible switching and changing of the interface when participants of the conference call change.

A method and system for management of multi-party communications that is capable of intelligently assessing a first party/requestor's need and automatedly matching the first party's need to a suitable second party resource that is most probable to meet that need in an efficient manner. The system effectively serves as a chatbot-based (text-based or voice-based) switchboard operator that allows requestors to state a need for a service or consultation, and then automatedly have that need researched and/or matched to the most appropriate resource/service provider based on real-time automated inquiry and/or known data from past research. Further, the system is capable of contacting one or more resources/service providers, confirming that a particular resource/provider can meet the current need, and also coordinating/facilitating a communication session between the first party/requestor and the second party/resource without the need for human intervention.

Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any “race condition” where both endpoints would otherwise each accept or each decline their incoming call.

A method of processing call establishment requests, the method comprising the steps of: a) receiving call establishment definition data relating to a called party identifier; b) receiving a call establishment request from a calling party, the call establishment request comprising the called party identifier; c) determining that a user terminal associated with the called party identifier is engaged in a call with a remote party; d) determining that call establishment definition data is associated with the called party identifier; and e) in response to steps b) c) and d), processing the call establishment request to connect the calling party to the called party.

A communication server detects a first communication request from a first caller device to a second caller device. The communication server detects a second communication request from the second caller device to the first caller device. The first communication request and the second communication request both occur within a threshold time period. The communication server establishes, without additional input from the first caller device and the second caller device, an active session in response to the first communication request. The active session is established between the first caller device and the second caller device. The communication server dismisses the second communication request.

[Problem] Provided is a relaying device that can track and record a communicated voice of a specific communication terminal using a mixing function of the relaying device. [Solution] When a communication terminal has sent a call packet to call another at least one communication terminal, a communication session in which this communication terminal that has made a call and a communication terminal that has been called are participating terminals is established. In the communication session, voice communication is relayed by transferring a voice signal which is transmitted from the participating terminals to another at least one communication terminal. A virtual device is registered as a participating terminal of the communication session and the voice signal which is transmitted from the communication session to the virtual device is recorded in the relaying device.

A computer-implemented method of processing an emergency incident can include routing a first emergency call and a second emergency call; verifying that the first emergency call and the second emergency call relate to the same emergency incident; establishing a conference bridge between communication terminals of first and second agents who were assigned the first and second calls so the agents are able to communicate via the conference bridge and to merge the first emergency call and the second emergency call that relate to the same emergency incident. If the first and second emergency calls are merged, a message can be sent to a services provider device (e.g. police station device, fire station device, etc.) for handling the emergency incident. A communication apparatus can be provided to implement embodiments of the method as well.

Systems and methods for integrated audioconferencing social media music streaming may include (1) detecting that a user of a messaging application, which enables audioconferencing between its users, has selected a drop-in mode that enables audioconferencing between (i) the user and (ii) other users with access to a drop-in link corresponding to the user, (2) providing the drop-in link to contacts of the user in a messaging interface of the messaging application, and (3) in response to determining that a contact of the user has selected the drop-in link, automatically initiating an audioconference between the user and the contact. Various other methods, systems, and computer-readable media are also disclosed.