Aspects of the subject disclosure may include, for example transcribing a voicemail message left by a call originator and intended for a call recipient. The resulting text is scheduled to be delivered as an SMS message to the call recipient. The source phone number in the SMS message is set to the call originator’s phone number so that the transcribed voicemail text appears in a messaging application’s conversation view between the call originator and the call recipient. Other embodiments are disclosed.

A system comprises a service platform comprising an applications server. The applications server is configured to receive an inbound communication, route the inbound communication to a speech-enabled intelligent script, the speech-enabled intelligent script comprising one or more of predetermined prompts and dynamically-generated prompts, and determine a source of the inbound communication and a destination of the inbound communication. The applications server is configured to determine that at least one prior inbound communication directed to the destination has been received from the source of the inbound communication. The applications server is configured to receive, in response to at least one predetermined prompt or dynamically-generated prompt, a request for direct contact information associated with the destination of the inbound communication. The applications server is configured to send, to the source of the inbound communication, a message comprising the direct contact information for the destination of the inbound communication.

A computerized method including: a) receiving, by a communication management platform, communication interruption information; b) receiving, by the platform, an identifier of terminals initially in communication; c) sending a communication request to the second terminal; d) in case of failure, repeating the sending; e) upon establishing communication between the platform and the second communication terminal (2), sending a request to communicate with the first communication terminal; f) upon establishing communication between the communication management platform and the first communication terminal, placing the two terminals in communication with each other.

A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.

Systems and methods for providing voice assisted data during a branded voice session via a telecommunication network include a provider device including an in-call dialer interface, a cell site, and message management circuitry communicatively coupled to a call center. The provider device is structured to receive an indication of an in-call message during a branded voice session, determine a call address responsive to receiving the indication of the in-call message, generate a message interface including the call address, receive, by the message interface, the voice assisted data, and based on the call address, provide the voice assisted data during the branded voice session.

A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.

A system is disclosed that assists contact center agents with servicing customer enquiries. A wireless caller with an enquiry calls a contact center and is prompted to leave a voice message and accept a text callback as a response. The voice message is processed by a speech analytics system that extracts certain keywords in the voice message and develops a transcript as well. Upon selecting an available agent to provide the response, the keywords and transcript are presented to the agent along with a draft text response, formulated by the system using the identified keywords. Additional resources may be provided as necessary to the agent, who can also review the original audio recording. Upon reviewing and potentially editing the text response, the agent causes the text to be sent to the wireless caller, which may be sent as an SMS text, or in some other form.

A fax and print method includes steps of providing a first fax device, a second fax device and a portable communication device, allowing the first fax device to send a fax password and a document to the second fax device and a data message and a text message corresponded to the fax password to the portable communication device, allowing the portable communication device to receive the text message and the data message, allowing the second fax device to receive the fax password and the document, generating a wireless connection between the portable communication device and the second fax device, judging if the text message is matched with the fax password, and printing the document when the result of the judgement is True. Therefore, the risk of being stolen is reduced through a transmission without the internet. The user does not have to remember any password. The user experiences are enhanced.

A method and a callback notification system (CNS) are provided for sending a missed call ring alert (MCRA) from a source number to a destination number. The CNS receives communication information from a calling party device (CGPD) or a network thereof, when an unsuccessful communication attempt is made by the CGPD to contact a called party device (CDPD), and places a call to the destination number with an identification of an originator of the call as the source number using the communication information. The CNS identifies a ring of the CDPD when the call successfully reaches the destination number and terminates the call before chargeable completion of the call, thereby sending an MCRA from the source number of the CGPD to the destination number of the CDPD. The CNS sends one or more alternative callback notifications to the destination number, concurrently with the MCRA or if the MCRA is unsuccessful.

A method, and associated system, for determining an automatic action to be performed in response to an unsuccessful communication request. A first set of data, obtained from a first electronic communication device, is transmitted by the first electronic communication device to the computing system in response to a determination by the first electronic communication device that a called user of the first electronic communication device is unable or unwilling to accept a communication request from a calling user of a second electronic communication device. The first set of data is associated with the called user, the first electronic communication device, the second electronic communication device, or combinations thereof. A second set of data is obtained from the second electronic communication device and associated with the calling user, the second electronic communication device, or both. The action to be performed is determined based on the first and second sets of data.