A system and method for managing virtual queues. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates while also motivating and incentivizing punctuality and minimizing wait times based on predictive analysis. The predictive analysis uses “Big Data” and other available data resources, for which the predictions assist in the balancing of persons across multiple queues for the same event or multiple persons across a sequence of queues for sequential events.

Aspects of the present disclosure involve a system comprising a computer-readable storage medium storing a program and method for scheduling a call to be automatically initiated between users. The program and method provide for receiving, from a first device associated with a first user, a request for a call to be automatically initiated, at a scheduled time, between the first device and a second device corresponding to a second user; providing, to the second device and in response to the receiving, an invitation to participate in the call; receiving, from the second device and in response to the providing, an acceptance of the invitation; and providing for automatically initiating the call between the first device and the second device at the scheduled time.

Method and system for group communication across electronic mail users and feature phone users. A method for receiving electronic mails on a feature phone includes receiving a text message on the feature phone in response to a first electronic mail. The method also includes calling a telephonic number embedded in the text message to listen to an audio clip of the first electronic mail and providing a voice input as a response to the first electronic mail. The system includes a feature phone that receives a plurality of electronic mails. The system also includes one or more electronic devices, and a communication interface in electronic communication with the feature phone and the one or more electronic devices. The system further includes a memory that stores instructions, and a processor responsive to the instructions to receive a text message in response to an electronic mail transmitted by an electronic mail user.

A system and method for managing virtual queues. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates while also motivating and incentivizing punctuality and minimizing wait times based on predictive analysis. The predictive analysis uses “Big Data” and other available data resources such as schedule data and historical throughput data for various resources associated with an entity, for which the predictions assist in the balancing of persons across multiple queues for the same event or multiple persons across a sequence of queues for sequential events.

A network call method, a server, a call terminal, a network call system, and a storage medium are provided. The network call method includes: receiving a reservation request transmitted by a call reservation terminal, the reservation request including a first communication identifier of a first call terminal; generating a chat room identifier of a chat room in a social network application; generating a call reservation notification, the call reservation notification including an access link generated according to the chat room identifier; and transmitting the call reservation notification to a communication client of the first call terminal according to the first communication identifier of the first call terminal.

Methods and devices using a portable or wearable transistor configured to send an alert message to a personal security network. The personal security network comprises a platform by which users can select an appropriate alert response to a particular social interaction or event. The portable or wearable device comprises an electronics package with radio frequency communication capabilities, so that a user may discreetly and quickly escape from an unsafe or uncomfortable situation, by, for instance, sending out an alert message or causing her mobile phone to ring so that she has a means to excuse herself from the scene.

Technologies are disclosed for determining a best time to send a text message to a party over a plurality of contact periods of time to achieve having the party respond to the message with a desired outcome and/or result. Various embodiments of the invention involve determining, for each period of time, an amount of time the party is expected to take to respond to the text message, a cost of sending the message, and a probability of the party responding with the desired outcome and/or result as a result of sending the message during the period of time. A contact attempt value is determined for each period of time based on these variables along with a desirability of sending the message to the party during the period of time. Accordingly, the best time to send the message is identified as the period of time having the highest contact attempt value.

An activation device includes a wireless communication interface, an activation circuitry, and a trigger device. The wireless communication interface is configured to communicate with a mobile phone in a personal area network. The activation circuitry is configured to generate a signal for activating the mobile phone. The trigger device is configured to receive an input from a user. When the trigger device receives the input from the user, the activation circuitry is caused to generate the signal, and the wireless communication interface is configured to send the signal to the mobile phone, causing the mobile phone to pass the call request to a call service, which is in turn caused to generate a call, calling the mobile phone.

A system and method for mobile device active callback integration utilizing configurable callback triggers, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback when one or more callback triggering events are detected, incorporating device hardware, context, scheduling, and trust information.

Aspects of the present disclosure involve a system comprising a computer-readable storage medium storing a program and method for scheduling a call to be automatically initiated between users. The program and method provide for receiving, from a first device associated with a first user, a request for a call to be automatically initiated, at a scheduled time, between the first device and a second device corresponding to a second user; providing, to the second device and in response to the receiving, an invitation to participate in the call; receiving, from the second device and in response to the providing, an acceptance of the invitation; and providing for automatically initiating the call between the first device and the second device at the scheduled time.