H04M2203/655

Systems and methods for context based and socially aware call routing

When a telephone call is made to a user with a cellular telephone that has weak or no wireless signal receptions, the telephone call may be re-routed to another telephone located near the user, such that the telephone call may reach the user via another telephone. A system or method is provided to determine an alternate telephone, to which the telephone call is re-routed when the primary receiving telephone is a cellular phone that has weak or no wireless signal reception. The alternate telephone may be determined in a context and/or social aware basis. The alternate telephone may belong to a friend or family member of the user of the primary receiving telephone. Further, the alternate telephone may be located near the user of the primary receiving telephone, such that the user of the primary receiving telephone may be reached when the telephone call is re-routed to the alternate telephone.

Systems, methods, and computer programs for providing advertisements in a conference user interface

Various embodiments of methods, systems, and computer programs are disclosed for providing advertisements in a conference user interface. One embodiment is a method comprising: a conferencing system establishing a conference between a plurality of participants via a corresponding computing device connected to the conferencing system via a communication network; presenting a conference user interface to the computing devices, the conference user interface displaying each of the participants as a unique participant object in a virtual location; an online advertising platform selecting advertisement data from one or more advertisers; providing the selected advertisement data to the conferencing system; and displaying the advertisement data with an associated advertisement object in the virtual location during the conference.

Intelligent interactive voice response system for processing customer communications
09767482 · 2017-09-19 · ·

Extracting and sharing user preference information includes receiving a call from a user device, retrieving user information from a user account stored in a user databank in response to receiving the call, executing a data backup operation to share the user account information with at least one established account partner remotely via a secure communication channel, wherein executing the data backup operation comprises transmitting the user account information to a remote databank of the at least one established account partner over the secure communication channel.

Dynamic anti-disturb techniques in telephony

Filtering incoming calls according to predicted preferences of a user. User preferences are predicted by analysis of user behavior, online activity, oral queues, and purchasing history. Data analysis includes weighting caller and user attributes according to a scheme that is dynamically updated by applying user feedback and/or machine learning processes.

Dialer with real-time reverse look-up including social data
11399093 · 2022-07-26 · ·

Methods and systems that include, by a client computing device of a first user of a social-networking system, receiving from the first user an identifier associated with an intended recipient to which outgoing communication is to be initiated, wherein the identifier is received via a user interface of an application, identifying, based on the intended recipient, social information relevant to the first user, and displaying, in the user interface, the social information that is relevant to the first user. The identifier may include a phone number or an email address of the intended recipient. The social information may include a name of the intended recipient, and/or a social-network profile of the intended recipient. The intended recipient may be a second user of the social-networking system, and the social information may be identified based on how many degrees of separation there are between the first user and the second user.

VOICE ENABLED IOT USING SECOND LINE SERVICE

Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Social media content for emergency management

A method for providing an alternate communication pathway for emergency data to an emergency service provider (ESP) is disclosed. In some embodiments, one or more processors of said emergency assistance system (EAS) implement the method for using social media content to detect and facilitate emergency communications.

Unsubscribe automation
11196693 · 2021-12-07 · ·

Methods, computer-readable media, software, and apparatuses may assist a consumer in unsubscribing to unwanted mailing list traffic and email based relationships. A consumer's discovered accounts and subscriptions may be listed and displayed to the consumer. For each identified account or subscription, the unsubscribe method may be determined and automated for the consumer.

Complex computing network for improving establishment and broadcasting of audio communication among mobile computing devices and for improving switching from listening mode to conversation mode on a mobile application

Systems, methods, and computer program products are provided for improving establishment and broadcasting of audio communication among mobile computing devices and for improving switching from listening mode to conversation mode on a mobile application. For example, a method comprises: receiving a selection of a conversation mode option from the user interface of the mobile application on a first mobile device of a first user displaying the conversation mode option simultaneously with both a first visual representation of a second user involved in the first audio conversation, and the second visual representation of a third user involved in the first audio conversation; and in response to receiving selection of the conversation mode option, modifying a first image of the conversation mode option, and placing the first user in the first audio conversation with the second user and the third user, or in a second audio conversation with a fourth user.

DYNAMIC REWARDABLE ACTIVITY VALUE DETERMINATION AND ALLOCATION

A Sender Controlled Media (SCM) platform user is presented incentives for performing rewardable platform activities that result in accruing points in a user-specific account from which points can be redeemed by transfer or cryptocurrency conversion to an external user-designated wallet. A reward received for each instance of a rewardable platform activity is determined based on a range of platform context including a target average points payout, an aggregated total points payout over a distribution period, and a type of rewardable platform activity.