An image forming apparatus includes a control device. The control device acts, when a built-in processor executes a control program, as a decider that decides whether the image forming apparatus has been used for business, depending on whether the terminal device that has requested a job to the image forming apparatus, or is to receive an output from the image forming apparatus, is registered in advance as a device for business use, or a device for private use, a used time detector that detects a time decided by the decider to have been used for business by the image forming apparatus, with respect to each of operation modes, and a transmitter that transmits information indicating the time used for business, with respect to each of the operation modes, detected by the used time detector, to a management computer installed in an office, through a network I/F.

An electronic apparatus includes a storage that stores a personal address book; and a processor, wherein the personal address book includes a first personal address book associated with a first user, and a second personal address book associated with a second user, in a case where the first user updates and inputs first address information included in the first personal address book, the processor determines whether or not corresponding address information corresponding to the first address information is included in the second personal address book, and in a case where the corresponding address information is included in the second personal address book, the processor performs a notification process for asking the second user whether or not update of the corresponding address information is permitted, and in a case where a permission response is made to the notification process, the corresponding address information included in the second personal address book is updated.

An image processing apparatus is communicable with a service providing server that provides a service, and includes a hardware-processor, wherein the hardware-processor acquires authentication success information representing a successful login to the service in response to an operation input by a user, executes an image process, and sets an operation state to an operable state in which an operation for executing the image process is acceptable in accordance with the authentication success information in response to acquisition of the authentication success information.

A printing system that performs printing includes a printing apparatus in which at least a part thereof is configured by a unit part which is a replaceable function component. The printing apparatus is controlled using a command group including a printer control command which is a command for controlling the printing apparatus and a unit inspection command which is a command used for an inspection of the unit part. At least a part of the printing apparatus is configured by a plurality of unit parts having different functions. The plurality of unit parts are configured to be inspected using the unit inspection command.

An information processing system is proposed. A manager manages a workflow defined by combining units of processing and generates a job to execute the workflow. A memory provides the manager to store a status of each unit of processing according to the job. Plural processors each executes a corresponding unit of processing. A processing request storage provides the manager to store a unit of processing as an execution request. A processing result storage provides each processor to store a processing result of a corresponding unit of processing after extracting the unit of processing from the processing request storage and executing the unit of processing. At a predetermined timing or when the information processing system is restarted after an occurrence of an error, an output unit outputs information indicating a status of a corresponding unit of processing, based on storage statuses of the processing request storage and the processing result storage.

An apparatus includes circuitry to receive an input of problem information that is information on a problem, transmit the problem information to an information processing apparatus communicably connected to the apparatus via a network, and receive, from the information processing apparatus, troubleshooting information corresponding to the problem information. The troubleshooting information is information for solving the problem. The circuitry outputs the troubleshooting information, and transmits, to an extraneous resource, a repair request including the problem information and information indicating whether the troubleshooting information has been output.

A terminal device includes a communicator capable of communicating with a plurality of image forming apparatuses capable of switching an operation mode between an energy-saving mode and a normal mode, and a controller, wherein the controller, from the plurality of image forming apparatuses via the communicator, receives information of each image forming apparatus including the operation mode, based on the information of each image forming apparatus, displays states of the operation modes of the image forming apparatuses, and sends a request signal, which switches the operation mode, via the communicator to the image forming apparatus selected from among the displayed image forming apparatuses.

A method of collecting operation information from an apparatus on a network includes searching for an apparatus on the network, in response to finding an image processing apparatus and a control apparatus that is connected to the image processing apparatus and transmits print data to the image processing apparatus in the searching, collecting operation information from one of the image processing apparatus and the control apparatus, and storing the collected operation information in a predetermined storage area.

A server includes memory, a connection establisher, a first transmission request receiver, a first determiner, a first screen data transmitter, a second screen data transmitter, and a first disconnector. The connection establisher establishes continuous connection with a communication device. The first transmission request receiver receives a first transmission request t for displaying a setting screen corresponding to a first type of service. In response to the first transmission request being received from the external device, the first determiner determine whether a second type of service is currently provided. The first screen data transmitter transmits first screen data for displaying a first setting screen to the external device in response to the first determiner determining that the second type of service is not currently provided. The first disconnector disconnects the continuous connection in response to selection of a disconnection button included in the first setting screen displayed on the external device.

The present disclosure discloses methods and systems for managing cancelled jobs at a multi-function device. The method includes receiving a request from a user to cancel a job submitted at the multi-function device. Based on the request, a user interface is provided to the user. The user interface includes one or more pre-defined options related to cancelling the job, for selection by the user. The one or more pre-defined options can be quality related option or non-quality related option. The selected pre-defined option is analyzed and based on the analysis, an admin user is notified in real-time to take an appropriate action.