A system is disclosed that sends, through one or more messaging modalities, an electronic message containing a system or user genera0ted unique identifier to at least one recipient on a system or user enabled and controlled list. The system receives a response electronic message containing the unique identifier and response data identified by a symbol. The program verifies the validity of the unique identifier and optionally that a sender of the response message is on the list. If the unique identifier is verified, the program correlates the message response data with the unique identifier and sends an additional message replicating the response data to the controlled list as a reply or update concerning the message. The program repeats the receiving, verifying, and sending to allow further updates on the message using the modality of communication.

Methods, computer systems, and computer storage media are provided that provide an interactive web-based alerts system. The system provides a combination of features including a mail application and a dashboard for reporting. Initially, automated emails sent from a plurality of sources are received and stored in a database. The automated emails are classified based on criteria including source, subject line, acknowledgement, and/or status. Using these classifications, various reports can be generated to provide insight into the alert quality and quantity. A dashboard interface displays the classified alerts and enables various interactions with the classified plurality of alerts. Based on the interactions, the dashboard interface is automatically updated, in real-time. In some embodiments, the interactions comprise causing an incident to be created for the alert, causing a category of the alert to be updated, or causing a shift report to be generated.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for remotely initiating lost mode on a computing device. A request that lost mode be initiated can include a message and contact information provided by the requesting user. Once authenticated, a command to initiate lost mode is sent to the lost device. Initiating lost mode includes locking the lost device and suppressing select functionality. The message and contact information are displayed and the lost device is enabled to contact the requesting user using the contact information. The lost device can also collect and transmit location data to the requesting user. The location data can be presented on a map indicating the lost devices location and the time the lost device was at the location. The location data can be scheduled to be resent to the user based on numerous factors such as a set schedule, rules or heuristic.

Systems and methods for providing mobile services are disclosed. In one implementation, an access point (AP) is provided, which may include a set of one or more base-station functions for use by a user equipment (UE) connected to the AP over a wireless communication interface. The one or more base-station functions may be configured to receive information from the UE. The AP may further include a set of one or more core-network functions configured to receive the information from the set of one or more base-station functions and a distributed portion of a service. The distributed portion of the service may be configured to receive the information from the one or more core-network functions and communicate the information to a corresponding cloud portion of the service running on a cloud platform. The service may be provided by a combination of the distributed portion and the cloud portion of the service. The distributed portion of the service may be further configured to receive a response from the cloud portion of the service based on processing performed by the cloud portion on the cloud platform.

Systems and methods for providing mobile services are disclosed. In one implementation, an access point (AP) is provided, which may include a set of one or more base-station functions for use by a user equipment (UE) connected to the AP over a wireless communication interface. The one or more base-station functions may be configured to receive information from the UE. The AP may further include a set of one or more core-network functions configured to receive the information from the set of one or more base-station functions and a distributed portion of a service. The distributed portion of the service may be configured to receive the information from the one or more core-network functions and communicate the information to a corresponding cloud portion of the service running on a cloud platform. The service may be provided by a combination of the distributed portion and the cloud portion of the service. The distributed portion of the service may be further configured to receive a response from the cloud portion of the service based on processing performed by the cloud portion on the cloud platform.

Systems and methods for determining semantic travel modes are provided. In one embodiment, a method can include obtaining a plurality of location reports from a user device. Each of the plurality of location reports can include at least a set of data indicative of an associated location and time. The method can further include determining a travel period associated with the user device based on the plurality of location reports. The method can include obtaining one or more personalization signals that include a set of data associated with a semantic travel mode. The method can include determining that the user device is associated with the semantic travel mode during the travel period based at least in part on the plurality of location reports and the one or more personalization signals.

The invention relates a method and a device for providing real-time data visualization indicative of statuses of one or more monitored services of an information technology, IT, system, the one or more monitored services being represented in a service management model that manages several service providers as a single data source, the IT system including a role-based access control system for allowing users access to the IT system, the method comprising: associating the single data source with the role-base access control system, such that one or more roles are assigned to each data element of the single data source, periodically requesting, from the single data source, one or more data elements indicative of statuses of said monitored services, and creating one or more data visualizations of the one or more data elements for a given user of the IT system, according to one or more rules.

The invention relates a method and a device for providing real-time data visualization indicative of statuses of one or more monitored services of an information technology, IT, system, the one or more monitored services being represented in a service management model that manages several service providers as a single data source, the IT system including a role-based access control system for allowing users access to the IT system, the method comprising: associating the single data source with the role-base access control system, such that one or more roles are assigned to each data element of the single data source, periodically requesting, from the single data source, one or more data elements indicative of statuses of said monitored services, and creating one or more data visualizations of the one or more data elements for a given user of the IT system, according to one or more rules.

A platform for remote management of production and optimization of manufacturing efficiency by utilizing a cloud server to provide data obtained from sensors on production machines to mobile devices. The service box is coupled to sensors on a production machine. The service box receives appropriate data from the sensors and transfers the data to a cloud server in real-time. The data is analyzed and appropriate information is sent to a mobile device in order for personnel in a location remote from the facility to observe production data and perform management functions. A message broker is provided between the mobile device and the cloud server to facilitate information transfers and to balance the data transfer load according to network or device capabilities and statuses.

Disclosed is a method, system, and non-transitory computer-readable record medium for providing a plurality of group calls in a single chatroom. A group call providing method including receiving, by the at least one processor, information about a plurality of group call channels generated in response to a first request from at least one member included in a chatroom, from a server, providing, by the at least one processor, a group call channel list about the plurality of group call channels through the chatroom based on the information about the plurality of group call channels, and starting, by the at least one processor, a group call through a specific group call channel, from among the plurality of group call channels, in response to receiving a second request for joining the specific group call channel through the group call channel list may be provided.