Embodiments for integrating production support features are included in systems for receiving modules from a client application associated with an operator device. The embodiments include selecting at least one client module from the received modules, identifying a trace objective for the at least one client module, selecting a data collection level based on the trace objective, and collecting, by a processor, data associated with the at least one client module in response to the selected data collection level. The systems are combinable with additional production support features including event monitoring.

A resource processing method and device for a multi-controller system are provided. The method includes that: when a controller in the multi-controller system may not sense existence of a peer controller, the controller judges whether the peer controller loads a first resource pool according to a first use tag stored in the first resource pool previously loaded by the peer controller.

In various embodiments, the techniques and supporting systems implement a recursive routing mechanism in hierarchical topological addressed environments to analyze and determine the presence of packet-forwarding errors within an IP network comprising a plurality of network-connected devices. This includes receiving, at a software defined network device, an indication of a potential packet-forwarding error between a first and second device of the plurality of network-connected devices and injecting, by the software defined network device, a test packet at an ingress to the first device. The test packet includes an initial ingress interface location identifying the first device, an alternate ingress interface location identifying the software defined network device and an egress interface location identifying the second device. A determination may then be made as to whether the test packet is received at the second device, thus indicating the existence or lack of routing errors.

A system, computer-implemented method and computer program performs heartbeat messaging for managing connections for data communications. In one example method, an indication of a problem associated with a connection for data communication in a computing system or network is received. In response to receiving the indication, a heartbeat message is sent over the connection. The method monitors for a heartbeat response to the heartbeat message within a predefined heartbeat time interval. If a heartbeat response is received within the predefined heartbeat time interval, the method determines that the indication of a problem associated with the connection is invalid. If a heartbeat response is not received within the predefined heartbeat time interval, the method determines that the indication of a problem associated with the connection is valid.

A method is provided for localizing a physical network fault in a network having a plurality of network participants. The method comprises detecting by a first network participant and a second network participant that communication with a third network participant and the respective further participant of the first and second network participants is disrupted. In response to the detecting, the first network participant and second network participant automatically reduce their baud rate. The method comprises further establishing a connection between the first network participant and second network participant with use of the reduced baud rate, detecting by the first network participant and/or the second network participant that communication with the third network participant is not possible with use of the reduced baud rate, and storing information on the impossibility of communication with the third network participant.

In an on-vehicle system, the gateway is duplexed, and a countermeasure table is included. The countermeasure table defines a failure phenomenon occurring in communication, an identification method for identifying a factor on whether the failure phenomenon is caused by a failure of the gateway or caused by a security attack on the gateway, and a corresponding countermeasure method. When it is detected that a failure phenomenon has occurred is communication through the gateway, the on-vehicle system determines a factor of the detected failure phenomenon based on the identification method defined in the countermeasure table, and makes countermeasures in accordance with the corresponding countermeasure method.

A system for troubleshooting signals in a cellular communications network, and in particular, for determining the cause of distortion or corruption of such signals, includes a robotic or other type of switch. The robotic switch can tap into selected uplink fiber-optic lines and selected downlink fiber-optic lines between radio equipment and radio equipment controllers in a wireless (e.g., cellular) network to extract therefrom the I and Q data. The selected I and Q data, in an optical form, is provided to an optical-to-electrical converter forming part of the system. The system includes an FPGA (Field Programmable Gate Array) or the like, and an analytic computer unit, or web server, and SSD (Solid State Drive) and magnetic disk storage, among other components of the system. The system analyzes the I and Q data provided to it, and determines the cause, or at least narrows the field of possible causes, of impairment to transmitted signals. The system includes a display which provides the troubleshooting information thereon for a user of the system to review, or other form of a report, and may communicate the analytical findings to a remote location over a public or private internet protocol network.

Provided herein are systems and methods for determining relationships between events occurring in networks. Notifications describing events occurring in networks can be received and processed to determine groups of network event types. A root-cause network can be generated based on the events, with the nodes of the root-cause network representing different event types and the edges of the root-cause network indicating directional, causal relationships between the nodes. A received network event can be processed to determine potential causes of the received network event based on the root-cause network and other events received by the network.

A communication system includes a first communication device and a second communication device. The first communication device includes a first processor that executes a first process including: performing a logging process for recording an operation of the first communication device; monitoring whether an abnormal occurrence is present and suspending the logging process when the abnormal occurrence is detected; and generating a trigger signal that instructs to suspend the logging process when the abnormal occurrence is detected, and a transmitter that transmits the trigger signal. The second communication device includes a receiver that receives the trigger signal transmitted from the first communication device, and a second processor that executes a second process including: performing a logging process for recording an operation of the second communication device; and suspending the logging process when the trigger signal is received by the receiver.

The present disclosure provides a system and a method of adjusting data collection frequency. the system includes a server, a gateway and a sensor. The gateway is communicated with the server for data transmission. The sensor is configured to transmit the sensor data to the gateway, wherein the gateway transmits the sensor data to the server based on a first frequency, and is triggered to transmit the sensor data and a historical sensor data based on a second frequency in case the server or the gateway detects an alert event when processing the sensor data, wherein the historical sensor data is related to the alert event, so that the server analyzes the historical sensor data to get a diagnostics on the alert event, wherein the second frequency is higher than the first frequency.