A computing system for managing a contact center having agent instances includes processor(s) in a management network serving an end-user network that includes the contact center and a communication distributor server operable to receive communications from customers to the end-user network and assign one or more of the agent instances to service the communications from the customers. The processor(s) are configured to perform tasks including (a) receiving, from the end-user network, data associated with processes of the server(s) including the communication distributor server, (b) determining, based on a specification, operations to be performed by the one or more servers, and (c) providing, to the one or more servers, the operations, wherein the operations include changing a state of a particular agent instance of the agent instances or modifying an assigned schedule or assigned queue for the particular agent instance. A method and article of manufacture are also provided.

An example computing device is configured to receive an instance of a customer service model representative of a plurality of customer services. Each of the plurality of customer services associated with a corresponding at least one requirement and a corresponding at least one constraint. The computing device is configured to receive an instance of a resource model representative of a plurality of resources and map the instance of the customer service model and the instance of the resource model to an internal placement model. The computing device is configured to allocate the plurality of resources to the plurality of customer services such that the at least one requirement and the at least one constraint for each of the plurality of customer services are satisfied and inverse map data indicating how the plurality of resources are allocated to a format consumable by the customer device and output the inverse mapped data.

A system for implementing for implementing a distributed data flow framework. A controller creates a flow configuration file for at least one runtime. A distributed data flow deployment subsystem deploys one or more nodes and one or more interconnecting wires of the at least one runtime. A flow neighbour identification subsystem identifies one or more flow neighbours associated with the at least one runtime, determines a publisher and subscriber service information for each of the one or more flow neighbours. A bridge wire identification subsystem identifies one or more socket roles and a unique identification number corresponding to each of the one or more flow neighbours, enables the at least one runtime to establish a transmission control protocol connection with each of the one or more flow neighbours directly, implements one or more bridge wires with the at least one runtime and the one or more flow neighbours.

A method and a communication system configured to operate in a network cloud, are provided. The system comprising a plurality of physical network elements and a server comprising a database storing a plurality of pre-defined actions and a plurality of thresholds values associated with key performance indicators (KPIs); wherein the server is configured to operate as a cloud orchestrator and to receive from the plurality of physical network elements information that relates to key performance indicators (KPIs); wherein upon determining that an action that relates to one or more specific physical network elements from among the plurality of physical network elements needs to be executed, wherein the determination is based on a) the information received from the plurality of physical network elements, and b) one or more threshold stored values and associated with said KPIs, an action selected from among the stored plurality of pre-defined actions is initiated, and required details associated with said selected pre-defined action are retrieved; and wherein the cloud orchestrator is further configured to receive new KPIs from said one or more specific physical network elements and to verify that an improvement has occurred in their operation.

Aspects of the subject disclosure may include, for example, determining, an application requirement for a server of a data center geographically separated from a central location. A configuration file adapted for the server according to the application requirement is obtained at the central location and a host processor located at the data center is selected according to the application requirement. A static IP address preassigned to an administrative portion of the selected host processor is identified. The selected host processor is initialized remotely over a wide area network via the administrative port without utilizing any software resources pre-existing at the data center. The initializing configures the selected host processor according to the configuration file to service the application requirement. Other embodiments are disclosed.

The system determines a syntax for each line in a switch configuration file. The system creates, based on the syntax, one or more groups of line specifications, wherein each line specification in a group includes matching terms or values specified by a user. The system generates and deploys a new configuration to a first device. The system obtains one or more changed lines by determining a difference between a pre-deployment state and a post-deployment state. The system identifies, based on the created groups of line specifications and a set of criteria, other devices to which to deploy the new configuration. A user selects a device of the identified other devices to which to deploy the new configuration. The system deploys the new configuration to the selected device and validates the deployed new configuration. The system displays a second list which indicates whether the deployed new configuration is successfully validated.

Embodiments include systems and methods comprising a gateway located at a premise forming at least one network on the premise that includes a plurality of premise devices. A sensor user interface (SUI) is coupled to the gateway and presented to a user via a remote device. The SUI includes at least one display element. The at least one display element includes a floor plan display that represents at least one floor of the premise. The floor plan display visually and separately indicates a location and a current state of each premise device of the plurality of premise devices.

Some embodiments provide a method for associating data message flows from applications executing on a host computer with network interfaces of the computer. The method of some embodiments identifies a set of applications operating on a machine executing on the host computer, identifies candidate teaming policies for associating each identified application with a subset of one or more interfaces, and generates a report to display the identified candidate teaming policies per application to a user. In response to user input selecting a first teaming policy for a first application, the method generates a rule, and distributes the rule, to the host computer to associate the first application with a first subset of the network interfaces specified by the first teaming policy. Similarly, in response to user input selecting a second teaming policy for a second application executing on the machine, the method generates a second rule, and distributes the second rule, to the host computer to associate the second application with a second subset of the network interfaces specified by the second teaming policy.

Disclosed herein are system, method, and device embodiments for zero touch deployment and dynamic configuration. A management server receives a dynamic configuration value for a configuration setting via a configuration service, and generates configuration information including a mapping of a configuration setting to the dynamic configuration value. Further, the management server receives a configuration information request including an identifier associated with a remote client device, and sends the configuration information to the remote client device.

Implementations described and claimed herein provide systems and methods for correlating one or more service areas of a network with one or more geolocation coordinates to determine available services for customers to the network. A service polygon may be generated that define an area in which a particular service offered by a communications network is available. The boundaries of the service polygons may be adjusted based on information corresponding to physical features of the initial area. The service polygons may aid a communications network in providing a list of available services to potential customers or devices connected to the network by determining one or more geolocation coordinate values of a potential connection site and comparing the values to the service polygons. A network management system may determine the available services, current or in the future, to offer such services to a customer to the network.