Systems and methods are described for network service pricing and service resource management, implemented by a server communicatively coupled to a Software Defined Networking (SDN) network configured to provide the network service. The systems and methods includes receiving a service request for a network service in the SDN network; determining one or more price categories and one or more network resources for the service request, wherein the network resources are selected to instantiate the network service; adjusting a price of the network resources by adjusting the price within a range of the price categories based on current and known future network information of the SDN network; and responsive to acceptance of the price, instantiating the network service through the network resources in the SDN network.

A cloud broker gateway interfaces with an enterprise network and one or more public cloud networks, including a first public cloud and a second public cloud. The cloud broker gateway receives a request for one or more computing resources from a tenant associated with the enterprise network, and directs the request to the first public cloud based on a brokerage policy for the tenant. The cloud broker gateway receives a response indicating the first public cloud cannot provide the one or more computing resources, and redirects the request to the second public cloud based on the brokerage policy for the tenant. The cloud broker gateway also establishes a hybrid cloud that provides access to the one or more computing resources between the second public cloud and the enterprise network.

Methods and systems are provided for service policy orchestration in a communication network. Orchestrating a service policy in a communication network may include, receiving first service event related data, with the first service event related data including data that defines an update of a current service execution policy; selecting an operator access domain linked to the first service event related data for executing a service linked to the service policy; sending to the operator access domain the first service event related data and an operator specific service identifier linked to a respective operator access domain; receiving first feedback data set from the operator access domain; and processing the first feedback data set.

This invention relates to methods and systems of procuring services in the cloud and specifically procurement where the requirements are defined by the consumer in a machine understandable knowledge representation language such as RDF and OWL using semantic web technology to establish a cloud agent for discovery of a service provider and effectuate the automatic generation of a contract, or service-level agreement, that can be monitored due to the coupling between the machine understandable knowledge representation language and the contract.

This invention relates to methods and systems of procuring services in the cloud and specifically procurement where the requirements are defined by the consumer in a machine understandable knowledge representation language such as RDF and OWL using semantic web technology to establish a cloud agent for discovery of a service provider and effectuate the automatic generation of a contract, or service-level agreement, that can be monitored due to the coupling between the machine understandable knowledge representation language and the contract.

An embodiment includes a method of real-time, endpoint-specific SLA compliance evaluation in a managed network. The method includes receiving SLA definition input that indicates an SLA definition of the managed network. Responsive to detection of a trigger event, the method includes initiating a scan of endpoints including retrieval of endpoint-level state data. The method includes identifying a portion of the retrieved state data relevant to the SLA definition. The method includes aggregating the portions of the retrieved state data. The method includes determining whether the managed network is SLA compliant at an endpoint-level of granularity based on the aggregated portions. Responsive to the managed network being noncompliant, the method includes identifying a subset of endpoints failing to meet the SLA definition and implementing a product modification process to address a metric of the SLA definition and change a product to bring the first endpoint into compliance.

An embodiment includes a method of real-time, endpoint-specific SLA compliance evaluation in a managed network. The method includes receiving SLA definition input that indicates an SLA definition of the managed network. Responsive to detection of a trigger event, the method includes initiating a scan of endpoints including retrieval of endpoint-level state data. The method includes identifying a portion of the retrieved state data relevant to the SLA definition. The method includes aggregating the portions of the retrieved state data. The method includes determining whether the managed network is SLA compliant at an endpoint-level of granularity based on the aggregated portions. Responsive to the managed network being noncompliant, the method includes identifying a subset of endpoints failing to meet the SLA definition and implementing a product modification process to address a metric of the SLA definition and change a product to bring the first endpoint into compliance.

Constructed is a network management system which manages, in an integrated manner, a first communication system, a second communication system and a third communication system passed through by packets that are sent and received via wireless communication between a first device and a second device. The network management system performs information setting to these communication systems for dividing a communication system group, which includes these communication systems, into a plurality of logical partitions each corresponding to a plurality of different service levels based on the management information of each of these communication systems. A logical partition corresponding to a service level with regard to each of the plurality of different service levels is a partition passed through by packets that are sent and received via wireless communication between the first device and the second device belonging to that service level.

A service cost model for services offered in a cloud-computing environment is generated by discovering cost-related attributes in a service catalog of provisioned virtual machines and applications provisioned thereon. The set of cost-related attributes includes at least one of the following: outage frequency, time to repair, cost of repair information, and time claimed by each resource type to fix past outages. The generated service cost model is tracked and adjusted against actuals periodically to reflect the true cost of offered services. Further by federating with other cloud service providers, the costs of a same service are compared between the different providers, and accordingly a recommendation for a provider based on the costs is proposed.

There is provided improved management of a communications network including a plurality of sub-systems for providing services to subscribers. Data is received from a plurality of source systems in a communications network, said source systems encoding data according to different data models. Rules of processing the data received data from each of the source systems are defined. At least one customer experience event of the communications network is generated on the basis of the rules.