A system and method are described that provide user-controlled Quality of Experience (QoE) in a network of resources. QoE or service parameter profiles of an SDN-NPV network are mapped to options for user selection using a QoE selector knob. The user selects the desired QoE or service parameter profile from the available options and the SDN-NPV network configuration is implemented that corresponds to the desired QoE or service parameter profile.

A system and method are described that provide user-controlled Quality of Experience (QoE) in a network of resources. QoE or service parameter profiles of an SDN-NPV network are mapped to options for user selection using a QoE selector knob. The user selects the desired QoE or service parameter profile from the available options and the SDN-NPV network configuration is implemented that corresponds to the desired QoE or service parameter profile.

A management service management method includes receiving, by a management service function unit, a management service query request from a first management function unit, where the management service query request carries management service requirement information, and the management service requirement information includes at least one of the following requirement information of an operation, requirement information of a managed object, or requirement information of management data, determining, by the management service function unit, a first management service corresponding to the management service requirement information, and sending description information of the first management service to the first management function unit, where the description information of the first management service includes description information of the operation, description information of the managed object, and description information of the management data that correspond to the first management service.

A method may include monitoring a network performance metric for multiple paths to a destination through a network, and storing historical performance data for the paths. The method may also include receiving a data flow directed to the destination, where the data flow may be subject to a network performance agreement. The method may additionally include determining aggregate historical performances for the paths, and comparing the aggregate historical performances for the paths. The method may also include, based on the comparison of the aggregate historical performances, routing the data flow through the network.

A method may include monitoring a network performance metric for multiple paths to a destination through a network, and storing historical performance data for the paths. The method may also include receiving a data flow directed to the destination, where the data flow may be subject to a network performance agreement. The method may additionally include determining aggregate historical performances for the paths, and comparing the aggregate historical performances for the paths. The method may also include, based on the comparison of the aggregate historical performances, routing the data flow through the network.

Embodiments include methods, and adaptive testing systems, and computer program products for performing adaptive testing using one or more system resources of a computer system dynamically determined from a platform on which a test program is executing. Aspects include: test program sending a resource query based on certain criteria to a resource query module to inquire one or more available system resources of computer system, the resource query module using certain operating system commands of computer system to determine appropriate system resources available for use on the computer system, the computer system returning the appropriate system resources determined on the computer system to the resource query module of the test program, the test program deciding one or more system resources that best meet a need of the test program, and the test program performing the adaptive testing on the computer system based on the one or more system resources decided.

An example network provisioning system includes a provisioning portal that is configured to: receive, from a client device, a selection of a service template specifying network service attributes for a communication service, receive a selection of one or more tracking areas, receive a selection of one or more subscribers, and generate a service order based on the network service attributes for the communication service, the one or more tracking areas, and the one or more subscriber. The network provisioning system is configured to provision the communication service in accordance with the service order.

Techniques are described for routing service requests in a computer-implemented service environment. A received service request may be initially analyzed to determine a priority of the request. In some implementations, one or more actions may be automatically performed to provide an initial response to the requester. The text of the request may be analyzed to automatically determine a category of the request. In some implementations, a classification engine may determine the category of the request through use of a classification model that has been trained using one or more machine learning (ML) techniques and/or that employs Natural Language Processing (NLP). Based on the category, the request may be routed to agent(s) for handling. Routing may include generating a ticket that includes the request, the category, the priority, and/or other information, and the ticket may be provided to the appropriate agent(s) through a ticketing service.

Aspects are directed toward use of data communications server(s) and a Platform as a Service (PaaS) interface to provide remote services for endpoint devices of a plurality disparate client entities. In one example, an apparatus includes a computing server to provide data communications for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to and responsive to client-specific sets of control data. The apparatus also includes a processing circuit configured to adjust routing of the communications by the computing server, in response to call event data generated by the computing server, by generating the client-specific sets of control data for each client entity according to a respective set of directives.

Aspects are directed toward use of data communications server(s) and a Platform as a Service (PaaS) interface to provide remote services for endpoint devices of a plurality disparate client entities. In one example, an apparatus includes a computing server to provide data communications for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to and responsive to client-specific sets of control data. The apparatus also includes a processing circuit configured to adjust routing of the communications by the computing server, in response to call event data generated by the computing server, by generating the client-specific sets of control data for each client entity according to a respective set of directives.