Responding to a data subject access request includes receiving the request and identifying the requestor and source. In response to identifying the requestor and source, a computer processor determines whether the data subject access request is subject to fulfillment constraints, including whether the requestor or source is malicious. If so, then the computer processor denies the request or requests a processing fee prior to fulfillment. If not, then the computer processor fulfills the request.

A method, system, and network providing hardware and software inventorying and monitoring provide the status of a local network of interconnected information technology devices. A user downloads and installs a local network monitoring software program from an online source onto a host computer system. The local network monitoring software system initiates an inventory of all information technology devices associated with said local network of information technology devices. Also, the local network monitoring software determines the operational status of the information technology devices and the status of software programs installed on the information technology devices. The results of the inventory and status determinations are presented to the host computer system. The presented information permits the user of said host computer system to initiate maintenance and support actions for the information technology devices in response to the operational status and status of software programs using the local network monitoring software.

Salespeople (agents) get engaged with a lot of contacts from past, present and future prospects that manifests on multiple contact platforms. They end up having their contacts and calendars split in multiple places including communication and messages leading to inefficiencies, loss of business and delayed response time to the end customer. Customer Relationship Management today is still a one dimensional tool, one that featured Email as the core for direct agent-client relationship. CRM should be redefined and relabeled as Communication Management to open up the idea that relationships with clients are developed across multiple platforms though multiple channels. As will be understood by reading below, the invention accomplishes this in an elegant manner. The phrases Communication Management in the main patent title and Customer Relationship Management (CRM) have the same semantics in this document.

An information processing apparatus, a device management system, and a device management method. The device management system includes the information processing apparatus, a device management apparatus, a mediating device, and the device. The device management method include communicating via a network with one or more device management units to manage devices to be managed and one or more mediating devices to collect information on the devices, managing correspondence between the device or the mediating device and the device management unit, collecting management information from the device or the mediating device, determining corresponding device management unit based on the correspondence, and transmitting management information to the corresponding device management unit.

A computer implemented method, system and computer readable medium for use in machine to machine (M2M) or internet of Things (IoT) network including network devices are disclosed. The computer implemented method comprises providing a guaranteed price plan to a customer for a predetermined time period and learning about network device usage over the predetermined time period to provide a learned price plan. The computer implemented method also comprises determining a new price plan based on the learned price plan. Finally, the computer implemented method comprises utilizing the new price plan with customer's network devices.

Service assurance using real-time monitoring, management and maintenance capabilities is enabled to provide customers and vendors with information related to the state of the service. The service assurance domain implements end-to-end functionality with a level of granularity sufficient to diagnose issues to the device and call/session level.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

A computer implemented method is disclosed. The computer implemented method comprises providing a guaranteed price plan to a customer for a predetermined time period and learning about network element usage over the predetermined time period to provide a learned price plan. The computer implemented method also comprises determining a new price plan based on the learned price plan. Finally, the computer implemented method comprises utilizing the new price plan with customer's network elements.

A method for providing service is provided. A network slice management system of an operator receives a service request message sent by a control device of a third-party service provider. The service request message is used to request the network slice management system to provide a service, and the service request message carries a service requirement. The network slice management system creates a network slice instance based on the service requirement. The network slice instance is used to provide the requested service. The network slice management system sends a notification message to the control device. The notification message carries an identity of the network slice instance.

A representation of a workflow comprising a plurality of tasks is obtained. An execution of an instance of the workflow is initiated. The execution comprises selecting, with respect to a particular task of the workflow, a particular execution resource option from a set comprising at least a first execution resource option and a second resource execution option. A result of the execution is stored.