Various embodiments relate generally to data science and data analysis, computer software and systems, and wired and wireless network communications to interface among repositories of disparate data and computing machine-based entities configured to access, track, and/or analyze data, and, more specifically, to a computing and data storage platform to implement computerized tools to continuously (or nearly continuously) sense data describing functional states of remote computing devices and/or user interfaces configured to service electronic messages, according to at least some examples. For example, a method may include receiving a stream of data representing states of user interfaces, analyzing the states of the user interfaces, identifying activity data, identifying a state of an application, detecting an action and classifying a subset of activity data based on the action, and generating data representing a state of an application configured to interact with a digital conversation.

A resource allocation service can provide for the limited redelivery of events for processing using a set of virtual resources. A customer can provide code for execution, and the service can allocate resource instances configured to execute the code in response to various events. The processing for an event may not be completed by a single resource instance. When a resource instance is to end processing, the instance can capture state information to be returned as checkpoint data for the event. When the processing result is received, the service determines whether checkpoint data was included, which functions as a request for further processing. The service can then place the event data back in an event queue for redelivery and additional processing. A customer can specify a time limit or a retry limit such that an event can only undergo up to a maximum amount of processing before the event is failed.

Systems, methods, and techniques to efficiently optimize values associated with subscription services. The method includes retrieving usage information relating to one or more cloud services subscribed to by a user and provided by a plurality of cloud service providers. The method further includes determining, by the at least one processor and in response to the retrieving, authorization information and value information associated with the user and the one or more cloud services. The method further includes optimizing, by the at least one processor and in response to the determining, a number of cloud services and/or a value associated with the number of cloud services based on the usage information, authorization information, and value information.

The present disclosure provides a method of managing a system and an apparatus therefor. The method of the present disclosure may include providing a menu management tool for managing a menu of a system, setting an item of the menu and an authority to access the item by receiving an input through the menu management tool, and providing, when a terminal having the authority accesses the system, information regarding the item to the terminal.

A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

A method for integrating cloud applications into a cloud service broker (CSB) platform using an automated, universal connector, the method includes receiving at a connector hub, a connector package for a software from an independent software vendor device, creating a connector instance for the connector package for integration with the CSB platform, the CSB platform further configured to provide licenses for the software, receiving at the cloud service broker computing device via a CSB platform interface, a subscription request for the software, the subscription request comprising an activity selected from a group consisting of a creation, change and deletion, transmitting to a universal connector device by a CSB platform controller, the subscription request, processing, at the universal connector device, the subscription request, notifying a customer relationship management (CRM) device, by the universal connector device, of the subscription request, storing the subscription request in a CRM database, obtaining approval by the universal connector device, for the subscription request, processing, at the universal connector device, the subscription request, upon receiving a request approval, and transmitting a subscription approval result to the CSB platform, the CSB platform displaying subscription approval result to a subscribe.

A representation of a workflow comprising a plurality of tasks is obtained. An execution of an instance of the workflow is initiated. The execution comprises selecting, with respect to a particular task of the workflow, a particular execution resource option from a set comprising at least a first execution resource option and a second resource execution option. A result of the execution is stored.

Methods, devices, and systems for management of a cloud computing environment for use by a software application. The cloud computing environment may be an N-tier environment. Multiple cloud providers may be used to provide the cloud computing environment.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

A computer network discovery system may involve a computing system and a database disposed within a remote network management platform, and a proxy server application disposed within an enterprise network. The computing system may be configured to: transmit first instructions causing the proxy server application to obtain configuration and operational information for virtual machines; store the configuration and operational information for the virtual machines in a first set of tables of the database; transmit second instructions causing the server device to obtain configuration and operational information for services; and store the configuration and operational information for the services in a second set of tables of the database, where the first set and the second set of tables have tables in common that store at least part of the configuration and operational information for the virtual machines and the services.