The present disclosure generally relates to a feedback processing service that can receive customer input, as customer feedback corresponds to a service context. The feedback processing service aggregates semantically similar feedback as a cluster. Then, the feedback processing service can prioritize each of the clusters by ranking each of the clusters.

Systems and methods involving data structures for efficient management of paragraph vectors for textual searching are described. A database may contain records, each associated with an identifier and including a text string and timestamp. A look-up table may contain entries for text strings from the records, each entry associating: a paragraph vector for a respective unique text string, a hash of the respective unique text string, and a set of identifiers of records containing the respective unique text string. A server may receive from a client device an input string, compute a hash of the input string, and determine matching table entries, each containing a hash identical to that of the input string, or a paragraph vector similar to one calculated for the input string. A prioritized list of identifiers from the matching entries may be determined based on timestamps, and the prioritized list may be returned to the client.

The disclosed system and method obtain a report of an issue reported by a user of the wireless telecommunication network, and historical information associated with the user and the wireless telecommunication network. The historical information includes multiple issues reported by users similar to the user, and multiple user statuses associated with the users similar to the user. The user status among the multiple user statuses includes active and inactive, indicating whether the user is an active member of the telecommunication network or has left the network. The system provides the historical information to an AI model, and obtains from the AI model a priority associated with the issue experienced by the user. The system causes a resolution of the issue based on the priority.

Problem Diagnosis Automation System (PDAS) automates the diagnosis of repetitive problems and the enforcement of preventive measures across a network. Automation assets across the network include Network Intent (NI) inside the no-code platform. A Network Intent Cluster (NIC) clones a NI across the network to create a group of NIs (member NIs) with the same design or logic. A subset of Member NIs can be executed according to user-defined conditions based on the member device, the member NI tags, or signature variables. A Triggered Automation Framework (TAF) matches the incoming API calls from a 3rd party system to current incidents and installs the automation (e.g., NI/NIC) to be triggered for each call. It may include: Integrated IT System defining the scope and data of the incoming API calls; Incident Type to match a call to an Incident; and Triggered Diagnosis to define what and how the NIC/NI is executed.

Problem Diagnosis Automation System (PDAS) automates the diagnosis of repetitive problems and the enforcement of preventive measures across a network. Automation assets across the network include Network Intent (NI) inside the no-code platform. A Network Intent Cluster (NIC) clones a NI across the network to create a group of NIs (member NIs) with the same design or logic. A subset of Member NIs can be executed according to user-defined conditions based on the member device, the member NI tags, or signature variables. A Triggered Automation Framework (TAF) matches the incoming API calls from a 3rd party system to current incidents and installs the automation (e.g., NI/NIC) to be triggered for each call. It may include: Integrated IT System defining the scope and data of the incoming API calls; Incident Type to match a call to an Incident; and Triggered Diagnosis to define what and how the NIC/NI is executed.

Systems and methods for generating an auto-submission of a network incident of a telecommunications network include a user device including an incident interface and a cell site communicatively coupled to service management circuitry and the user device. The service management circuitry is structured to receive an indication of a network incident, incident data, and user device data associated with the user device, determine an occurrence of a network incident based on the indication of the network incident, the incident data, and the user device data, determine a location of the user device corresponding to the network incident, based on the network incident and the location of the user device, generate an auto-submission of the network incident in real-time or near real-time, and provide the auto-submission of the network incident generated to the issue data circuitry of the telecommunications network.

Systems and methods for generating an auto-submission of a network incident of a telecommunications network include a user device including an incident interface and a cell site communicatively coupled to service management circuitry and the user device. The service management circuitry is structured to receive an indication of a network incident, incident data, and user device data associated with the user device, determine an occurrence of a network incident based on the indication of the network incident, the incident data, and the user device data, determine a location of the user device corresponding to the network incident, based on the network incident and the location of the user device, generate an auto-submission of the network incident in real-time or near real-time, and provide the auto-submission of the network incident generated to the issue data circuitry of the telecommunications network.

Systems, devices and processes are provided to facilitate the delivery of video content in a video streaming system by facilitating the diagnosis and repair of internet gateway devices used in such video streaming systems. Specifically, the various embodiments provide a mechanism by which an end user of video streaming system can initiate the diagnosis and/or repair of the internet gateway device while maintaining the security of the internet gateway device and the video streaming system. More specifically, a help button is provided on the internet gateway device that facilitates the establishment of a secure network session between the internet gateway device and a help center associated with the video streaming system. This secure network session facilitates the diagnosing of operational errors associated with the internet gateway device and thus can facilitate the effective repair and operation of the video streaming system while maintaining device security.

Systems, devices and processes are provided to facilitate the delivery of video content in a video streaming system by facilitating the diagnosis and repair of internet gateway devices used in such video streaming systems. Specifically, the various embodiments provide a mechanism by which an end user of video streaming system can initiate the diagnosis and/or repair of the internet gateway device while maintaining the security of the internet gateway device and the video streaming system. More specifically, a help button is provided on the internet gateway device that facilitates the establishment of a secure network session between the internet gateway device and a help center associated with the video streaming system. This secure network session facilitates the diagnosing of operational errors associated with the internet gateway device and thus can facilitate the effective repair and operation of the video streaming system while maintaining device security.

Aspects of the subject disclosure may include, for example, detecting a communication session from each of a group of communication devices over a portion of a communication network resulting in a group of communication sessions. Each communication device of the group of communication devices is associated with a user. Further embodiments include determining each communication session comprises downloading of a group of short-form video content from a video content server over the portion of the communication network, and identifying a group of network traffic features associated with the group of communication sessions. Additional embodiments include providing first instructions to a network device based on the group of network traffic features. The network device adjusts a group of network resources according to the first instructions. Other embodiments are disclosed.