A memory record of a knowledge management tool stores data lineage criteria. A processor of the knowledge management tool receives a request to change one or more of a configuration of a server, a code of a hosted application, and a configuration of the hosted application. The processor determines whether a misalignment is detected associated with the requested change being outside at least one of the predefined ranges of values for server configuration data and application configuration data of the data lineage criteria. If the misalignment is not detected, the requested change is allowed to be implemented in one or both of the server and the hosted application. If the misalignment is detected, an alert is provided to an administrator device. If a response to the alert indicates to implement the requested change, implementation of the requested change is allowed. Otherwise, implementation of the requested change is prevented.

Embodiments include an apparatus comprising processor circuitry and memory circuitry, the memory circuitry storing processing instructions which, when executed by the processor circuitry, cause the processor circuitry to: at the end of a finite time period, performing an assignment of resources from a finite set of resources for performing tasks in a physical environment to pending tasks, including formulating the assignment, wherein formulating the assignment comprises: using a reinforcement learning algorithm to formulate a mapping that optimises a reward function value, the reward function value being a value generated by a predetermined reward function based on an inventory representing the resources, and a representation of the pending tasks, and the mapping, the mapping being a mapping of individual resources from the inventory to individual pending tasks in the representation, the formulated assignment being in accordance with the formulated mapping.

Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.

Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.

A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.

A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.

The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.

The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.

A method and system corrects a content delivery infrastructure. The method of the system includes receiving a request to resolve reported issues for the content delivery infrastructure, collecting content delivery metrics for the content delivery infrastructure, executes a language transformer model on the request and the content delivery metrics to generate a set of possible resolutions with confidence ratings, and implementing an automated solution based on a resolution from the set of possible resolutions, in response to the resolution having a confidence rating above a threshold.

A method and system corrects a content delivery infrastructure. The method of the system includes receiving a request to resolve reported issues for the content delivery infrastructure, collecting content delivery metrics for the content delivery infrastructure, executes a language transformer model on the request and the content delivery metrics to generate a set of possible resolutions with confidence ratings, and implementing an automated solution based on a resolution from the set of possible resolutions, in response to the resolution having a confidence rating above a threshold.