Systems and methods for production readiness verification and monitoring are disclosed. A set of compliance requirements including one or more cloud-specific requirements and status information regarding a status of each of a plurality of clouds within a cloud environment is received. The status information includes availability of one or more servers within each of the plurality of clouds. The status information for each of the plurality of clouds is compared to the one or more cloud-specific requirements and the cloud environment as identified as one of compliant or non-compliant. The cloud environment is identified as compliant when each of the one or more cloud-specific requirements are satisfied and non-compliant when at least one of the one or more cloud-specific requirements are not satisfied.

The present technology monitors a web application provided by one or more services. A service may be provided by applications. The monitoring system provides end-to-end business transaction visibility, identifies performance issues quickly and has dynamical scaling capability across monitored systems including cloud systems, virtual systems and physical infrastructures. In instances, a request may be received from a remote application. The request may be associated with a distributed transaction. Data associated with the request may be detected. A distributed transaction identifier may be generated for a distributed transaction based on the data associated with the request.

The disclosure is directed to routing service requests over a network (50). Service requests may be routed over a network (50) based upon deriving optimized weights for each of a plurality of service providers (130) within a service provider set (135), receiving a plurality of service requests at a broker (110) within the network (50), and routing each of the plurality of service requests from the broker (110) to the plurality of service providers (130) on the network (50). In some implementations, the optimized weights for each of the plurality of service providers (130) may be derived using a non-linear function. In some implementations, the optimized weights for the plurality of service providers (130) associated with a broker (110) may collectively define a weighted distribution. The plurality of service requests may be routed by a broker (110) using its corresponding weighted distribution.

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

A method for real-time capture and analysis of website performance metrics includes receiving, in each of a plurality of result servers, data values transmitted from a plurality of client devices, each data value representing a measurement of a performance metric associated with an experience of a user on a web page or using a web application, the measurement being made and the data value produced being transmitted in real-time while the user is on the web page or using the web application. For each data value received, a count in one of a set of N data buckets defined in a memory is incremented. All of the counts in each of the corresponding data buckets is aggregated to produce a histogram of the performance metric is rendered on an analytic dashboard.

A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Techniques for providing a cross-ecosystem website for applications are presented. The techniques can include storing, by a webserver, multiple website templates in association with a plurality of respective web widgets and a respective Application Program Interface (API), where a plurality of respective back-end services correspond to the plurality of respective web widgets; receiving, from a website developer, a website template selection and a web widget selection; implementing a respective API for the cross-ecosystem website; storing in association with the cross-ecosystem website a manifest indicating services available on the cross-ecosystem website; and interfacing with a plurality of applications in a plurality of application ecosystems, using the API for the cross-ecosystem website.

An apparatus comprising: at least one processor; and at least one non-transitory memory storing instructions that, when executed by the at least one processor, cause the apparatus at least to: manage an application service using a management web portal; request, using the management web portal, the application service with a given service level agreement from a catalogue of offered application services; and communicate, using the management web portal, with an application service management function; wherein the application service management function is configured to translate the service level agreement of the requested application service to a specification of an application slice, and to trigger a creation of an application slice instance by contacting an application slice management function.

A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

Systems and methods for production readiness verification and monitoring are disclosed. A set of compliance requirements including one or more cloud-specific requirements and status information regarding a status of each of a plurality of clouds within a cloud environment is received. The status information includes availability of one or more servers within each of the plurality of clouds. The status information for each of the plurality of clouds is compared to the one or more cloud-specific requirements and the cloud environment as identified as one of compliant or non-compliant. The cloud environment is identified as compliant when each of the one or more cloud-specific requirements are satisfied and non-compliant when at least one of the one or more cloud-specific requirements are not satisfied.