Methods for leveraging a plurality of machine-learning algorithms to improve a chat interaction are provided. The methods may include monitoring for initiation of a live chat session; alerting and assigning a chat responder to the live chat session; engaging one or more of a plurality of automated chat tools, the tools loaded with artificial intelligence (AI), in order to improve the response of the responder during the session; reviewing and retrieving, using the AI, from a machine learning (ML) library in electronic communication with the AI, historical information; presenting, on a chat responder screen, selected actionable information generated based on the historical information, to the responder; integrating, based on pre-determined conditions, chat responses into the ML library; and integrating into the ML library, based on the same or other pre-determined conditions, chat comments. The chat comments are generated by a chat initiator.

Provided herein are system, methods and computer program products for using a bot server for initiating and controlling bot instances, specifically conversation bot instances at client devices for interacting with users associated with the client devices. The bot server may communicate with a remote cloud service providing bot services for initiating and operating the bot instances to retrieve logic metadata used to control the bot instances and may use this metadata to initiate and control one or more bot instances at the client devices to interact with the associated users. In particular, the bot server may be deployed at a network edge in close network proximity to the client devices.

A server computer receives configuration data from a first user of a first user device and establishes an interaction limit for the first user based on the configuration data. The server computer subsequently receives a request message from a second user device of a second user that includes parameters, including a request for services. The server computer selects the first user from a plurality of users based on the parameters and the configuration data from the first user. The server computer transmits a quote message to the second user device indicating the selection of the first user and including a quote. When the server computer receives an indication of a response message from the second user device, the server computer processes the response message and determines if the response message is indicative of an interaction type that requires modifying a first user account associated with the first user.

The present disclosure relates generally to facilitating two-way communications. One example involves receiving input data as part of a two-way communication session associated with a plurality of bots, accessing confidence scores from the bots. Mapped scores are then generated for the plurality of bots from the confidence scores using a bot score mapper. A selected bot is identified using the mapped scores, and the two-way communication session is facilitated using the selected bot. Further, techniques are provided to track performance of the selected bot and dynamically updated mapping adjustments in the bot score mapper using feedback and machine learning systems.

Provided herein are system, methods and computer program products for using a bot server for initiating and controlling bot instances, specifically conversation bot instances at client devices for interacting with users associated with the client devices. The bot server may communicate with a remote cloud service providing bot services for initiating and operating the bot instances to retrieve logic metadata used to control the bot instances and may use this metadata to initiate and control one or more bot instances at the client devices to interact with the associated users. In particular, the bot server may be deployed at a network edge in close network proximity to the client devices.

Disclosed is a method, system, and non-transitory computer-readable record medium for providing a plurality of group calls in a single chatroom. A group call providing method including receiving, by the at least one processor, information about a plurality of group call channels generated in response to a first request from at least one member included in a chatroom, from a server, providing, by the at least one processor, a group call channel list about the plurality of group call channels through the chatroom based on the information about the plurality of group call channels, and starting, by the at least one processor, a group call through a specific group call channel, from among the plurality of group call channels, in response to receiving a second request for joining the specific group call channel through the group call channel list may be provided.

Techniques for performance measurements related to application triggering and short message service (SMS) over non-access stratum (NAS) including obtaining raw performance measurements from one or more network functions in a wireless communication network, the one or more network functions including at least one of a network exposure function (NEF) or an access and mobility management function (AMF), and generating performance measurements for the one or more network functions based on the raw performance measurements.

Disclosed is a method, system, and non-transitory computer-readable record medium for creating a chatroom according to a condition. The chatroom creation method may include providing an instant messaging service; registering a chatroom creation condition related to a specific account of the instant messaging service; retrieving at least one account of accounts of the instant messaging service that meets the chatroom creation condition; and automatically creating a chatroom of the specific account joined by the retrieved accounts.

An example method of traffic control in a communication network includes the operations of: receiving, by a processing device, a message associated with a communication address of a party originating the message; determining a class of service associated with the communication address; identifying a network resource locator contained in the message; responsive to detecting, in a chain of redirects associated with the network resource locator, an identifier of a related entity represented by one of: a trusted entity or a known bad actor, adjusting the class of service based on the related entity; selecting one or more links having their respective reliabilities corresponding to the adjusted class of service; and forwarding the message via the one or more links.

A service manager for managing services made available to front end devices operably connected to backend devices via managed network devices includes a storage device for storing a services network use information repository that associates the services with network functions enabled by the managed network devices and a processor. The processor makes an identification of a front end device of the front end devices that will provide virtualized desktop infrastructure services, using at least one of the backend devices, to a user; in response to the identification: identifies a set of the services to be provided to the user; identifies: at least one of the managed network devices that provides network connectivity to the front end device, and network use information for the set of services using the services network use information repository; and configures the at least one managed network device based on the network use information.