An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.

Methods, systems, and computer readable media for request response processing. A method includes establishing a request topic and a response topic for distributing messages between clients and services executing on a distributed computing system. The method includes posting, in the request topic, request messages from the clients, each request message including a unique client identifier, such that the services consume the request messages from the request topic. The method includes posting, in the response topic, response messages from the services responsive to the request messages. The services post the response messages to response partitions of the response topic using the unique client identifiers. The clients consume the response messages using the unique client identifiers to ensure that each client consumes a respective responsive message responsive to a respective request message from the client.

A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

A messaging system for a live event is described. A processing device presents a live event having at least one participant. The processing device presents one or more participant messages within a messaging user interface associated with the event. The processing device also presents one or more viewer messages within the messaging user interface. The viewer messages are integrated with the participant messages.

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Disclosed is a method, system, and non-transitory computer-readable record medium for creating a chatroom according to a condition. The chatroom creation method may include providing an instant messaging service; registering a chatroom creation condition related to a specific account of the instant messaging service; retrieving at least one account of accounts of the instant messaging service that meets the chatroom creation condition; and automatically creating a chatroom of the specific account joined by the retrieved accounts.

A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

An information processing system that includes an information processing terminal, NFC tag that stores URL information and installation position information, and a server, and the information processing terminal acquires the URL information and the installation position information by reading the NFC tag and transmits terminal position information and the installation position information to the server, and the server determines whether or not the installation position of the NFC tag and the position of the information processing terminal are within a predetermined distance based on the terminal position information and the installation position information transmitted from the information processing terminal, and permits the information processing terminal to use a talk room service only during a predetermined time period in response to determining that the installation position of the NFC tag and the position of the information processing terminal are within the predetermined distance.

A device may collect network performance data associated with a user equipment of a network. The network performance data may include information associated with a plurality of performance indicators of the network. The device may process information associated with a first portion of the plurality of performance indicators to determine a first performance category experience score, and information associated with a second portion of the plurality of performance indicators to determine a second performance category experience score. The device may process the first performance category experience score and the second performance category experience score to determine a network experience score. The device may determine whether the network experience score satisfies a threshold value. The device may perform one or more actions based on determining that the network experience score satisfies the threshold value.