A set of service level agreement (SLA) policies and service level definition (SLD) policies that are applied to a request message of a correlated request/response message pair are tracked. A response message of the correlated request/response message pair is detected. A corresponding set of platform-specific policy enforcement processing rules that are used to enforce the set of SLA policies and SLD policies on the response message are identified using the tracked set of SLA policies and SLD policies applied to the request message. The set of SLA policies and SLD policies are enforced on the response message using the identified corresponding set of platform-specific policy enforcement processing rules.

A set of service level agreement (SLA) policies and service level definition (SLD) policies that are applied to a request message of a correlated request/response message pair are tracked. A response message of the correlated request/response message pair is detected. A corresponding set of platform-specific policy enforcement processing rules that are used to enforce the set of SLA policies and SLD policies on the response message are identified using the tracked set of SLA policies and SLD policies applied to the request message. The set of SLA policies and SLD policies are enforced on the response message using the identified corresponding set of platform-specific policy enforcement processing rules.

In one embodiment, a request to join an electronic chat room is received from a requester. A selection of an access control level for the requester is received via a user interface in order to grant the requester access to the electronic chat room according to a condition for granting access. The user interface is used to assign a selected access control level to the requester, thereupon granting access to the requester. The requester's access to content available in the electronic chat room being limited based on the selected access control level. Related methods, apparatus, and systems are also described.

Disclosed is a method, system, and non-transitory computer-readable record medium for creating a chatroom according to a condition. The chatroom creation method may include providing an instant messaging service; registering a chatroom creation condition related to a specific account of the instant messaging service; retrieving at least one account of accounts of the instant messaging service that meets the chatroom creation condition; and automatically creating a chatroom of the specific account joined by the retrieved accounts.

A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

In accordance with an embodiment, a system and method provides a messaging service in a multitenant application server environment that includes a domain configuration defining an application server domain for execution of the software applications, and one or more partitions of the domain. Each partition is associated with a partition configuration and provides a subdivision of the domain. One or more resource groups enable partition-specific information for one or more deployable resources. Java message service (JMS) resources are defined within a resource group, and instantiated within a partition to enable messaging for applications deployed within the partition and between partitions. A custom store is defined within each of the resource groups for use by the JMS resources. Components of the custom store are fully partition scoped.

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Techniques for performance measurements related to application triggering and short message service (SMS) over non-access stratum (NAS) including obtaining raw performance measurements from one or more network functions in a wireless communication network, the one or more network functions including at least one of a network exposure function (NEF) or an access and mobility management function (AMF), and generating performance measurements for the one or more network functions based on the raw performance measurements.

An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.

A method for detecting SMS messaging service interruptions by classifying SMS messages as delivered or undelivered based upon the receipt of a successful conversion message within a predetermined time period. A current conversion rate is calculated for each network operator partner and destination network pair and the current conversion rate is compared against a reference conversion rate to identify a decrease in the conversion rate of the SMS messages. If the conversion rate decrease exceeds a predefined value, the channel between the network operator partner and the destination network pair is flagged and subsequent SMS messages are routed to end users via an alternative destination network.