A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages.

A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages.

A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages.

A communication session is initiated via a server device between a customer device and an agent device. A Dual Tone Multi-Frequency (DTMF) key sequence is indicative of a rerouting request of an audio stream of the communication session is received from the agent device. In response to receiving the first DTMF key sequence, the server device transmits the rerouting request to a third-party device. The rerouting request indicates that the third-party device is to receive the audio stream from the customer device without the audio stream passing via the server device and that the third-party device is to process a transaction with a user of the customer device. An indication is then received from the third-party device that the transaction is completed. In response to receiving the indication, the audio stream is transmitted to the agent device via the server device without passing through the third-party device.

A communication session is initiated via a server device between a customer device and an agent device. A Dual Tone Multi-Frequency (DTMF) key sequence is indicative of a rerouting request of an audio stream of the communication session is received from the agent device. In response to receiving the first DTMF key sequence, the server device transmits the rerouting request to a third-party device. The rerouting request indicates that the third-party device is to receive the audio stream from the customer device without the audio stream passing via the server device and that the third-party device is to process a transaction with a user of the customer device. An indication is then received from the third-party device that the transaction is completed. In response to receiving the indication, the audio stream is transmitted to the agent device via the server device without passing through the third-party device.