Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according to the scores thereof.

A unitary handheld portable module includes a keypad for entering data and a display for displaying data. A base module is configured to be coupled with and communicate through a telephone line and includes a keypad for dialing a telephone number and a display for displaying information. The portable and base modules are configured to have a mounted configuration in which the portable module is removably mounted on the base module and covers the base module's display, and the modules communicate with each other for the portable module's display to display information relating to operation of the base module.

Method for real-time automated call summarization comprises determining an issue of a caller based on at least one of a call transcript, an extracted intent from the call transcript, or a slot of the intent. Based on the issue, a resolution is determined, and further an action item to implement the resolution is determined. The determined resolution and the action item are displayed in a graphical user interface (GUI).

Method for real-time automated call summarization comprises determining an issue of a caller based on at least one of a call transcript, an extracted intent from the call transcript, or a slot of the intent. Based on the issue, a resolution is determined, and further an action item to implement the resolution is determined. The determined resolution and the action item are displayed in a graphical user interface (GUI).

A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.

The present invention relates to system (100) and method for providing ultra-quick audio/video messaging phonebook and delivery. The system (100) includes an application server communicating with one or more communication devices (D1, D2), each device having an application installed therein. The application configures a device to display all contacts including registered and unregistered contacts available in memory (401) of the device. When a user selects and holds a contact, application initiates a short duration audio/video message recording for the selected contact (403) and detects whether the selected contact is a registered or an unregistered contact number of the application (4040). If the selected contact is recognized as a registered contact, the application automatically transmits the recorded message to the selected contact via the application server upon release of hold to contact (406). If selected contact is recognized as an unregistered contact, the application automatically transmits a message along with a unique web link to provide direct web access to the recorded audio/video message to the selected contact/recipient.

A portable device performs a multiple recording function by which data is recorded using different recording techniques. The device includes at least one of an input unit and a touch panel, which creates or supports an input signal for activating an audio-related function and an input signal for activating the multiple recording function while the audio-related function is performed. The device further includes a display panel configured to output a memo writing screen of a memo function in response to the activation of the multiple recording function, the memo writing screen allowing the activation of a voice recording function. The device also includes a control unit configured to control the output of the memo writing screen.

A portable device performs a multiple recording function by which data is recorded using different recording techniques. The device includes at least one of an input unit and a touch panel, which creates or supports an input signal for activating an audio-related function and an input signal for activating the multiple recording function while the audio-related function is performed. The device further includes a display panel configured to output a memo writing screen of a memo function in response to the activation of the multiple recording function, the memo writing screen allowing the activation of a voice recording function. The device also includes a control unit configured to control the output of the memo writing screen.

There is provided a method comprising: causing received image and/or audio data associated with an audio-visual call to be played-out via a user interface; receiving, during the audio-visual call, an instruction to store received image and/or audio data associated with the audio-visual call; and storing image and/or audio data played-out prior to receipt of the instruction in response to the received instruction.

A method for controlling an electronic device is provided. The method for controlling an electronic device includes operating a first microphone and a second microphone; receiving a first voice signal picked up by the first microphone and a second voice signal picked up by the second microphone; selecting at least one voice signal; storing the selected at least one voice signal; and sending the second voice signal picked up by the second microphone to a communication module.