Systems and methods that facilitate operational support for network infrastructures are discussed. The disclosed system and method facilitate a unified view of the current state of the network and networked devices including real-time log monitoring and for providing metrics for long term system planning. One such method can include the acts of automatically discovering a device deployed on a network, receiving device and network related data in real-time, determining whether a device is authorized, terminating device network access, filtering device data, validating device configuration, configuring a device and providing an output for use by a user. The disclosed system and method can be utilized, for example, to reduce the time involved in troubleshooting and resolving network issues, for establishing a baseline for network performance and for network capacity planning.

A predictive analytics model, that provides for overlaying indexing techniques and enriching the data with public domain and customer sentiment data to provide customer metrics. Analysis of toll-free telecommunications data, such as call volume data to toll-free numbers owned by key federal agencies, month over month, may be used to develop an indicator of economic events, trends and correlates.

A cloud infrastructure is enhanced to provide a context-based security assurance service to enable secure application deployment. The service inspects network and cloud topologies to identify potential security capabilities and needs. Preferably, these options are then surfaced to the user with easy-to-understand, pre-configured templates representing security assurance levels. When a template (e.g., representing a pre-configured assurance level) is selected by the user, the system then applies specific capabilities and controls to translate the user-selected generalized specification (e.g., high security) into granular requirements for a specific set of security resources. Preferably, the identification of these security resources is based on system configuration, administration, and information associated with the pre-configured template.

The present invention comprises systems and methods for controlling a connection between and IT infrastructure and a telephony network. In one embodiment, the present invention allows such control through the use of application services adapted for use with a telephony network, a telephony application server that exposes the telephony network to the application services, and a service mediation platform controlling the interaction between the application services and the telephony application server. The service mediation server may comprise a user profile manager for handling the user profiles of a subscriber database, a service level agreement manager for invoking a set of application services, and a resource policy enforcement manager for managing the resources of the telephony network.

A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to receive through a web-based interface, an activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free telecommunications number associated with the request. The request may include at least one IP address datum associated with the toll-free telecommunications number. A user interface may allow activating a toll-free number, and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user.

Methods and systems for the population and pre-population of toll-free call routing tables based on prior activities such as a crowd-sourced routing table provide for provisioning a toll-free texting services.

A system and method for monitoring telephone calls to detect call traffic pumping activity and take corrective action is described. The system receives a group of training telephone calls having associated call audio content and associated information, and the system analyzes the training telephone calls to generate and store a classification model that correlates call features and associations with a probability of call traffic pumping activity. The system receives a subsequent monitored telephone call to be analyzed. The system analyzes the monitored telephone call to identify features present in the audio content of the monitored telephone call and other associated information. The system then compares the features and associated information to the stored classification model in order to determine a probability that the monitored telephone call is associated with call traffic pumping activity. If the assessed probability of call traffic pumping activity exceeds a threshold, the system takes appropriate corrective action, such as terminating or flagging the monitored call.

Methods and apparatus to select a dynamically peered voice over Internet protocol (VoIP) border element are disclosed. An example method comprises collecting data representative of a dynamic performance of a voice over Internet protocol network, prioritizing a selection of a peered border element based on the collected data, and modifying a telephone number mapping (ENUM) database based on the prioritized selection.

A mobile device including a unique toll-free ID (TFID) present in the mobile device operable to facilitate toll-free communication between the mobile device and a manufacturer.

A predictive analytics model, that provides for overlaying indexing techniques and enriching the data with public domain and customer sentiment data to provide representation of a macroeconomic trend. Analysis of toll-free telecommunications data, such as call volume data to toll-free numbers owned by key federal agencies, month over month, may be used to develop an indicator of economic events, trends and correlates.