A method for a communication platform includes receiving configuration data associated with an account, the configuration data identifying a plurality of communication endpoints of a plurality of users to receive messages of the entity. The method also includes receiving a request associated with the account of the entity to transmit one or more messages of the entity to a set of communication endpoints of the plurality of communication endpoints, and identifying, based on the request, one or more orchestration rules of the plurality of orchestration rules. The method further includes determining, based on the configuration data associated with the account of the entity and the one or more orchestration rules, parameters for delivering the one or more messages to the set of communication endpoints, and transmitting the one or more messages to communication endpoints in the set of communication endpoints according to the determined parameters.

Systems and methods are described herein for managing access and performing various actions across multiple, distinct, NPAC regions or systems controlled by the Number Portability Administration Center (NPAC). In some embodiments, a cross regional manager (CRM), or other intermediate management and control system, communicates with each of the multiple, distinct NPAC regions (which include various NPAC systems). The cross regional manager may act as an interface or intermediary between a user device or other requesting system (e.g., a system of a telecommunications services provider, or TSP), a single NPAC region, and the other NPAC regions of the NPAC.

Systems and methods are described herein for managing access and performing various actions across multiple, distinct, NPAC regions or systems controlled by the Number Portability Administration Center (NPAC). In some embodiments, a cross regional manager (CRM), or other intermediate management and control system, communicates with each of the multiple, distinct NPAC regions (which include various NPAC systems). The cross regional manager may act as an interface or intermediary between a user device or other requesting system (e.g., a system of a telecommunications services provider, or TSP), a single NPAC region, and the other NPAC regions of the NPAC.

Technologies for displaying information about a number used to contact a cellular device is described herein. A customizable field in a contact is used to designate which number of plurality of numbers usable by the cellular device the originating device associated with the contact is using to connect to the cellular device.

A method, apparatus and system for call leg selection is provided. In an embodiment, a call manger is provided which is connected to telephones that have the same telephone number. When the call manager receives an incoming call identifying that telephone number, the call manager sends a query to each of the telephones inquiring as to which telephone should receive the call. Depending on the response, the call manager will route the call to the appropriate one of the telephones.

An ingress call filter system enables real-time or near real-time efficiencies of an inter-carrier switch. The ingress call filter determines if a received call to a called party is likely to fail. If the call is likely to fail, the ingress call filter returns an indication that the call should be filtered or rejected. If the call in not likely to fail, the ingress call filter returns an indication that a call router should attempt to establish the call. Such techniques mitigate penalties assessed to the inter-carrier network for incomplete or failed calls in real time or near real time.

Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for indicating callers for incoming voice calls. The methods, systems, and apparatus include actions receiving an incoming voice call, determining a calling number and a called number from the incoming voice call, identifying a user account that corresponds to the called number, determining a contact name for the calling number based on contact entries for the user account, and providing the contact name for output.

A shared device voicemail box can be accessed from a device that is an unauthenticated device without a user-specific security credential. The device transmits a request to a server. The request includes a unique code based on an image. The device accesses the voicemail box based on an access grant received from the server. Using the image, a non-registered user of a telephony system can access a secured voicemail box.

Communications-capable devices and agents can each register with a single address of record (AOR), or other such identifier. Various AORs or virtual AORs (VAORs) can then be mapped together whereby a device can be associated with multiple groupings, such as for households where devices may be shared amongst two or more users. The ability to maintain mappings between the AORs/VAORs enables the devices to be associated with multiple groupings while only registering with a single AOR, and simplifies the call routing logic as call connection requests only need to specify a single AOR/VAOR to reach a particular user or grouping of users via the corresponding registered devices. Depending upon the mapping complexity, at least some of the AORs can be function as VAORs for purposes of group mapping.