A vendor evaluator system enables real-time or near real-time efficiencies of an inter-carrier switch. At a nominal periodic rate (e.g., every fifteen minutes or less), the vendor evaluator system updates a performance map of vendor exchanges to which calls may be routed from the switch. Specifically, in real-time or in near real-time, an updated performance score is generated for each vendor exchange and/or for each NPA-NXX code that is connected to the switch based on a weighted average of post dial delay, average call hold time, and attempt-seizure ratio. The score is compared against performance thresholds to determine whether or not the respective exchange and/or code should be included in a pool of acceptably-performing, candidate vendor exchanges from which a particular exchange is selected to service a call. Such techniques prevent poorly performing vendors from servicing calls routed by the inter-carrier network switch in real time or near real-time.

A system for dynamic profile and persona management, comprising a profile and persona management server that receives device event information from a user device, and compares the event information to a feature bundle, the feature bundle corresponding to a set of feature configurations, and directs the operation of a telephony control system based on the feature configurations. The system also comprises a database for storing feature configurations and feature bundles. (Recipes)

The present disclosure according to various embodiments provides a method and device including: a communication interface; a display; a memory; and a processor electrically connected to the memory, wherein the processor is configured to detect a communication event, search a one or more user accounts for a user account corresponding to the detected communication event, and when the user account corresponding to the detected communication event is in a logged-off state, background process the communication event, and when the corresponding user account is in a logged-on state, foreground process the communication event. In addition, other embodiments are also possible.

A shared voicemail system and method of operation in which the system comprises a computer processor configured in use to store a voice message received from a third party; in which the stored voice message is accessible to each user of a plurality of users of the shared voicemail system. The computer processor also configured in use to provide a copy of the stored message to a first user of the plurality of users, receive an indication from the first user that the message is intended to be accessed by a second user of the plurality of users and to provide a notification prompting the second user to access the message. In an embodiment, the voice message received from the third party is part of a call redirected to the shared voicemail system from a phone line shared by the plurality of users.

Methods and apparatus for allowing users in a group, e.g., family members, to share a telephone number while using different devices, e.g., IP devices, are described. The methods and apparatus allow for users in a group to obtain individual presence information for members of the group by making a single request for presence information corresponding to members of the group. In some embodiments, in response to the single request, the requesting device will be supplied with individual presence information for each member of the group to which the request corresponds. The presence information may be received in individual communications, e.g., one individual message providing presence information on a user of the group. Alternatively presence information for the individual members of the group may be included in a single message that is sent to the requesting device.

Distinct user devices may sometimes share a telephone number. Techniques described herein may provide for the assigning of a temporary telephone number for a user device, which shares a telephone number with other user devices, in certain situations, such as when the user device places a call to an emergency call center. The temporary telephone number may allow the user device to be reached and/or located by the emergency call center.

An electronic device for performing communication with a counterpart by using an assistance module, and a control method thereof are provided. The electronic device includes a touchscreen display and at least one processor, wherein the at least one processor is configured to display a notification window indicating whether to perform a call with the assistance module of the electronic device, based on an occurrence of an incoming call, perform the call, with a counterpart that originated the incoming call, through the assistance module, based on a selection input to the notification window, and in response to receiving a control utterance for controlling the electronic device from the counterpart that is received during the call, control the electronic device according to the control utterance.

A shared device voicemail box can be accessed from a device that is an unauthenticated device without a user-specific security credential. The device transmits a request to a server. The request includes a unique code based on an image. The device accesses the voicemail box based on an access grant received from the server. Using the image, a non-registered user of a telephony system can access a secured voicemail box.

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.