Patent classifications
H04M3/42374
LOCATION-BASED SOCIAL SOFTWARE FOR MOBILE DEVICES
A method for communicating location information to a device includes receiving, at a computer system that implements a social networking service, location information that represents a geographic location of a device associated with a first user; associating, by the computer system, the received location information with a profile associated with the first user; and sending, from the computer system to a device associated with a second user, a message that is generated based at least in part on the location information.
Mechanisms for scheduling outbound calls from call centers
Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.
SYSTEM AND METHOD FOR NOTIFYING OTHERS WHEN A PERSON IS ON A CONFERENCE
A system for alerting individuals when a user is a participant of a conference call is provided. The system has a software application downloadable to a one user device associated with a user, wherein the a user device comprises an audio or video interface that allows the user to participate on a conference call, and wherein the software application is configured to detect if the user is on the conference call, a communication interface, and a cue in communication with the software application via the communication interface, wherein the cue is configured to receive an input from software application when the user is on the conference call, and in response, trigger the cue so that the individual is alerted that the user is on a conference call.
Devices and methods of providing response message in the devices
A device includes a communication unit configured to receive a call request from a calling user; and a control unit configured to control the communication unit to provide a response message including information about a current situation based on information about an application currently being executed to the calling user in response to a rejection regarding the call request.
Call status effects
Techniques are described that update a caller on call progress status using various effects based on a likelihood that the call will connect with the callee, and/or a likelihood that the caller will prematurely terminate the call. In some examples, a machine-learned model may determine a likelihood that a call will connect based on conditions associated with the callee. In some cases, a machine-learned model may determine a likelihood that a call will be prematurely terminated by the caller based on conditions associated with the caller. Animations, haptic outputs, sounds, and/or other content may be used to indicate likelihood of the call connecting to the caller.
INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM
An information processing apparatus includes a receiving unit, a determining unit, and a transmission controller. The receiving unit receives a notification to inquire about a state of a user of the information processing apparatus, which is portable, from a different information processing apparatus. If the notification is received by the receiving unit, the determining unit determines whether communication from the other information processing apparatus is acceptable in the state of the user. If the determination unit determines that the communication from the other information processing apparatus is not acceptable in the state of the user, the transmission controller controls transmission so as not to transmit the state of the user.
GESTURE-BASED CALL CENTER AGENT STATE CHANGE CONTROL
Users of a networked communication device may omit updating their availability state, and that of an associated communication device, if the state change is sudden or believed to be of sufficiently short duration. By quickly changing their state, a routing component may more accurately know whether or not a communication routed to the communication device will or will not be answered. By utilizing a camera and gesture processing logic, a user may naturally and quickly update their state without the need to navigate menus or select options with manual, tactile interactions with the communication device.
Call status effects
Techniques are described that update a caller on call progress status using various effects based on a likelihood that the call will connect with the callee, and/or a likelihood that the caller will prematurely terminate the call. In some examples, a machine-learned model may determine a likelihood that a call will connect based on conditions associated with the callee. In some cases, a machine-learned model may determine a likelihood that a call will be prematurely terminated by the caller based on conditions associated with the caller. Animations, haptic outputs, sounds, and/or other content may be used to indicate likelihood of the call connecting to the caller.
Presence server message handling
A presence server in a network can receive capability information about a UE in a publish message, and make that capability information available to other UEs on the network. When the UE later deregisters from the network, the UE can send an unpublish message. However, the presence server can at least partially disregard the unpublish message and continue to make the capability information about the UE available to other UEs. The presence server can also filter capability information of one or more target UEs provided to a watcher UE based on a registration status of a target UE, capabilities of the watcher UE, and/or whether a set of target UEs associated with a single user share certain capabilities.
Communication with user presence
A system and method establishes a communication connection between a first device of a first user and a second device of a second user. Request data corresponding to a request to establish a communication connection with a second user is received, and a user profile associated with the second user is determined. One or more sensors of the second device receive input data corresponding to the environment of the second device, and an identity of the second user is determined based thereon. The communication connection is established and, based on the identity, the second device tracks movement of the second user in the environment.