Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.

An apparatuses and a method for contacting a callee, wherein one of the apparatuses includes an input component adapted to detect a communication attempt made by a caller communication terminal to establish a connection, through a first communication channel, with a callee communication terminal which is unavailable, an output component adapted to send at least a non-availability message to the caller communication terminal, a processor configured for generating the non-availability message which includes audio routing information providing information establishing a communication, through a second communication channel, between the caller communication terminal and the callee communication terminal and/or a callee alternative communication device.

A voice or video call is to be established between a caller and a callee based on a call flow that involves a call establishment request and a corresponding call acceptance response. A first call establishment request is sent to a called terminal (of the callee) that is unready to accept the call upon receiving this first call establishment request. Once the called terminal is ready to accept the call, instead of the call acceptance response, a reverse call establishment request for the call is received back from the called terminal. The reverse call establishment request is automatically accepted on behalf of the caller on condition that the reverse call establishment request was received back from the called terminal within a certain time limit. If so, the call is accepted by sending an instance of the call acceptance response to called terminal.

Disclosed is a method for providing information with a voice message to a subscriber A in response to a receipt of call connection attempt in a terminal device of a subscriber B, the method includes: detecting the call connection attempt from the subscriber A in the terminal device of the subscriber B; generating a message including data carrying a dedicated voice message to the subscriber A; outputting the generated message to the subscriber A. Also disclosed is relates to a system implementing the method and a computer program product.

A system and related method manage a collaboration portal. The method comprises receiving, from a transferor resource, transfer information, which comprises identification of resources for a future transfer, identification of transferees comprising the transferees to whom the resources will transfer to in the future, transfer instructions related to the future transfer of the resources to the transferees, and access instructions that allow the transferees to access the resource transfer information. The resource transfer information is stored in a memory of the collaboration portal. The method further comprises, receiving, from a transferee, via a network interface, a request to access the resource transfer information, and providing, to the transferee, limited access to the resource transfer information based on the access instructions, using a processor of the collaboration portal.

An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

Methods and computing systems for sharing content between related devices in a cellular network are described. A first device receives content from an external content source via a wireless connection, and causes presentation of the content on an output device of the first device. The first device retrieves information for one or more related devices that utilize the same telephone number the first device for sending and receiving at least cellular communications via the cellular network. The first device enables sharing of the content with at least one related device of the one or more related devices.

A method for establishing a telephone call between an originating device and a destination device. A call server receives an originating call made by an originating device to a dedicated number for a destination party. In response to receiving the originating call: (i) the originating call is parked; and (ii) a message is sent to the destination device of the destination party. The message informs the destination device of the originating call to the dedicated number so that the destination device is able to call the call server to be connected to the parked originating call.

There is provided a method for centralized screening of a communication session, comprising: receiving, at a server, a request from a caller client terminal, to establish a communication session with a callee client terminal; analyzing, by the server, the request according to a screening set-of-rules; and transmitting, from the server, a screening response to the caller client terminal according to the analysis, wherein the analyzing and the transmitting are performed by the server independently of at least one of real-time status of the callee client terminal and real-time response instructions from the callee client terminal.