Speech recognition error may be reduced or eliminated when background noise is detected at a customer's location. For example, when background noise is detected at the customer's location, the customer may be prompted to use dual-tone multi-frequency (DTMF).

Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.

A system and method for receiving and executing emoji based commands in messaging applications. The system and method may include processes such as identifying emojis in a message, determining one or more action based on the emoji, and completing the determined actions.

A system and method of security for emoji based actions. The system and method may include processes such as obtaining a first text associated with an emoji image and a second text, determining to implement a security measure based at least in part on the first text associated with the emoji image, and determining a security level based at least in part on the second text.

Disclosed herein are a telephone, a switchboard, and a method for sending a message between the telephone and the switchboard using a Dual Tone Multiple Frequency (DTMF) signal. The telephone includes a sensor interface unit for collecting sensing signals by being connected to sensors, a transmission unit for generating a message using the sensing signals, converting the message into a DTMF signal, and transmitting the DTMF signal and a telephone signal, and a power distribution unit for being supplied with power from the switchboard and distributing the power to operation units.

The present invention provides systems and methods for controlling signaling data transmitted over a communication system between a first party and a second party. The system comprises a first communication channel configured to carry communication data, wherein the communication data comprises the content of the communication between the first party and the second party; a second communication channel configured to carry signaling data, wherein the signaling data comprises data relating to the first communication channel and sensitive data transmitted by the first party; a signaling processor configured to receive the signaling data from the first party via the second communication channel, modify the signaling data to remove or replace at least some of the sensitive data in the signaling data, and transmit the modified signaling data via the second communication channel to the second party.

Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable dual-tone multi-frequency (DTMF) phone system. The DTMF phone system includes a DTMF adjustment module that interfaces with a base DTMF phone system and retrieves call parameter values from at least one properties file. The call parameter value is indicative of an audio file to be played by the DTMF phone system, or a DTMF call flow option file. The DTMF adjustment module provides the call parameter values to the base DTMF phone system. The base DTMF phone system includes a number of variables, and a DTMF call flow is generated by assigning at least one of the call parameter values to one or more of the variables within the base DTMF phone system.

A Multicall telephony system has a first land-line telephone connected to a central switch in a land-line telephone network and a server executing SW on a processor from a non-transitory medium, the server also coupled to the land-line telephone system by a service telephone number. In operation a user dials the service telephone number, and when connected, dials two or more telephone numbers separated by delimiters and followed by a terminator character, and the server, executing the software, dials the two or more telephone numbers separated by delimiters in the call from the first land-line telephone, and connects answered calls in a conference with the call placed by the first land-line telephone.

A first communication path for receiving a communication is established. The communication includes speech, which is processed. A speech pattern is identified as including a voice-command. A portion of the speech pattern is determined as including the voice-command. That portion of the speech pattern is separated from the speech pattern and compared with a second speech pattern. If the two speech patterns match or resemble each other, the portion of the speech pattern is accepted as the voice-command. An operation corresponding to the voice-command is determined and performed. The operation may perform an operation on a remote device, forward the voice-command to a remote device, or notify a user. The operation may create a second communication path that may allow a headset to join in a communication between another headset and a communication device, several headsets to communicate with each other, or a headset to communicate with several communication devices.

A first communication path for receiving a communication is established. The communication includes speech, which is processed. A speech pattern is identified as including a voice-command. A portion of the speech pattern is determined as including the voice-command. That portion of the speech pattern is separated from the speech pattern and compared with a second speech pattern. If the two speech patterns match or resemble each other, the portion of the speech pattern is accepted as the voice-command. An operation corresponding to the voice-command is determined and performed. The operation may perform an operation on a remote device, forward the voice-command to a remote device, or notify a user. The operation may create a second communication path that may allow a headset to join in a communication between another headset and a communication device, several headsets to communicate with each other, or a headset to communicate with several communication devices.