A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network (DFN) in order to gain access to communications features contained in the DFN. Based on the type of communication requested, one or more feature boxes are created in order to implement the requested communication.

The present invention discloses a method to operate phone using a single key, first provide method to form key value: (1) When the key is just closed, plus 1 to the key value, (2) When the key closing time is greater than time t1, form closing key value, (3) When the key closing time is smaller than t1 and the immediate key releasing time is greater than t2, store the key value as releasing key value, (4) When the key closing time is smaller than t1 and the immediate key releasing time is smaller than t2, skip to step (1). The releasing key values can be used to represent the numerical and alphabetical keys on typical keypad of phone, while the closing key values can be used to represent the function key on typical keypad of phone, so that the complete function of a typical phone keypad can be realized using only one key. Therefore, a phone can be made very small, which can be especially useful when installed on small Bluetooth device that connects to phone, since not only can it answer incoming phone calls, but also making outgoing phone calls.

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

The present invention provides systems and methods for controlling signaling data transmitted over a communication system between a first party and a second party. The system comprises a first communication channel configured to carry communication data, wherein the communication data comprises the content of the communication between the first party and the second party; a second communication channel configured to carry signaling data, wherein the signaling data comprises data relating to the first communication channel and sensitive data transmitted by the first party; a signaling processor configured to receive the signaling data from the first party via the second communication channel, modify the signaling data to remove or replace at least some of the sensitive data in the signaling data, and transmit the modified signaling data via the second communication channel to the second party.

The present disclosure generally relates to wireless communication. Some aspects of the present disclosure include systems and techniques for device authentication. For example, an apparatus for wireless communication may receive, via a microphone, an audio signal from a second device. The apparatus may decode the audio signal to determine an encoded value. The apparatus may further determine that the audio signal is associated with the second device based on the encoded value. The apparatus may further establish a connection to the second device based on determining that the audio signal is associated with the second device.

A telephone call processing apparatus for a telephone system includes an exchange for receiving incoming telephone calls and switching said calls to selected respective agent workstations. The apparatus includes a routing function for connecting an incoming call from a caller to an agent workstation, and initiating a call from said apparatus to an external application platform, said call including data to enable a transaction call to be set up between said caller and said external application platform. A holding function maintains a call leg connection with said agent workstation whilst said call from said apparatus to said external application platform is initiated. A connection function connects a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected.

A system and method for automated customer response system mapping and duplication comprising a contact center crawler which connects with an existing automated contact center system, generates navigation data for the automated contact center system by sending queries and receiving responses for each available option of the automated contact center system; a data model generator which creates a map of the navigation data in a structured data format; and a CX model generator which generates programmatic code representing the data model which duplicates the function of the automated customer response system.

Methods and systems are disclosed for enabling the generation of a token corresponding to a tone generated by a telephony system, comprising receiving one or more dual tone multi-frequency (DTMF) tones generated by a telephony system, generating a token based on the one or more DTMF tones; and transmitting the generated token to a merchant system.

A system and method are disclosed for automatically connecting outbound facility-originated telephone calls, such as calls placed by detainees from correctional, detention, or other secured facilities. The system includes a receiving interactive voice response (IVR) server configured to accept incoming calls and a controller configured to process preamble audio associated with the calls. The controller streams the audio to a speech recognition service, obtains a transcription, and transmits the transcription to an artificial intelligence module that determines a dual-tone multi-frequency (DTMF) tone required to accept the call. The controller instructs the receiving IVR server to issue the identified DTMF tone, thereby completing the call connection without human intervention or reliance on preconfigured facility information. The system may communicate with external services using application programming interfaces, structured data formats such as JSON or XML, and telecommunication protocols such as direct inward dialing, public switched telephone network, or equivalent mechanisms.

Systems, methods, and computer-readable media for call classification and for training a model for call classification, an example method comprising: receiving DTMF information from a plurality of calls; determining, for each of the calls, a feature vector including statistics based on DTMF information such as DTMF residual signal comprising channel noise and additive noise; training a model for classification; comparing a new call feature vector to the model; predicting a device type and geographic location based on the comparison of the new call feature vector to the model; classifying the call as spoofed or genuine; and authenticating a call or altering an IVR call flow.