Call originator feedback may be gathered from members of a call group for a call originator. This feedback may be stored in a contact firewall data structure indexed by call originator identification information, where a contact firewall function can intercept a call to a member of the group when the contact firewall data structure indicates that an action to impact the call should be taken. In another aspect, a method may include receiving an indication of no-answer by a recipient of a call, activating a sender-controlled media (SCM) content selection/generation interface on the caller's phone, and delivering the item of content to the recipient's call message storage system, where the item of content is linked to the missed call. For example, a SCM data structure, or a link to the SCM data structure, may be delivered to the recipient's call message storage system.

Providing zip tones for a call includes receiving, by a computer of a contact center, a call-related event for the call; generating, by the computer of the contact center, one zip tone from among a plurality of different zip tones based on the call-related event, wherein the one zip tone is indicative of one or more attributes of the call-related event that are different than other call-related events; transmitting, by the computer of the contact center, the one zip tone to a device associated with a call participant of the call; and requesting, by the computer of the contact center, customization instructions for one or more of the plurality of different zip tones

Providing zip tones for a call includes receiving, by a computer of a contact center, a call-related event for the call; generating, by the computer of the contact center, one zip tone from among a plurality of different zip tones based on the call-related event, wherein the one zip tone is indicative of one or more attributes of the call-related event that are different than other call-related events; transmitting, by the computer of the contact center, the one zip tone to a device associated with a call participant of the call; and requesting, by the computer of the contact center, customization instructions for one or more of the plurality of different zip tones

Automated dialing of an entity from a curated list of entities responsive to user selections of dial pad entries, the curated list of entities formed from phrases formed from the dial pad entries. The curated list of entities is based on at least one of user call activity, search engine activity responsive to the phrases, a set of Sender Controlled Media participants, a set of categories of contacts, and entity offerings.

Conditionally connecting a smart phone to an incoming call based on user interaction with an incentive offer associated with the call that is presented in an incoming call display on a lockscreen of the smart phone. A dialer controlling the incoming call display accesses the incentive offer through a visual portion of a Sender Controlled Media data structure. The dialer can adjust the incentive offer based on user interaction with the incoming call display.

A business application that includes a workflow for handling a call is adapted to perform a call service selected from a library of Sender Controlled Media business application services by configuring at least one service from the library for operation with the business application and utilizing the adapted business application to handle calls per the workflow.

A call handling function executed in response to activation of a link in encoded metadata of an incoming call adjusts presentation of visual content of the incoming call on a lockscreen of a smart phone based on information in the metadata that is descriptive of the incoming call. The incoming call metadata is decoded prior to connecting the incoming call to a dialer function of the smart phone.

Network source identification via audio signals is provided. A system receives data packets with an input audio signal from a client device. The system identifies a request. The system selects a digital component provided by a digital component provider device. The system identifies audio chimes stored in memory of the client device. The system matches, based on a policy, an identifier of the digital component provider device to a first audio chime stored in the memory of the client device. The system determines, based on a characteristic of the first audio chime, a configuration to combine the digital component with the first audio chime. The system generates an action data structure with the digital component, an indication of the first audio chime, and the configuration. The system transmits the action data structure to the client device to cause the client device to generate an output audio signal.

The invention relates to a mobile communication apparatus and a method for receiving messages upon the arrival of a message flagged as “urgent”, for automatically sounding an alert ringtone discernible from those assigned for other purposes, including those that various people may send and ring in the receiving mobile communication apparatus of the addressee. When changes occur in the ringtones due to the displacement of the mobile communication apparatus from one service area to another, by added new ringtones, the verification of the adequacy, if necessary, the updating of the alert ringtone is facilitated by a priori knowledge of the telecommunications networks with which the mobile communication apparatus is authorized to affiliate, obtainable from the data of the user identification modules (SIM, USIM, R-UIM, or the like), while ensuring a high probability to be heard, the alert ringtone may emit a few short rings and minimizing the disturbance by activation.

Incoming call signal reception means receives an incoming call signal including a caller number, caller information, and ring type information. Image generation means generates, based on the incoming call signal, a caller information image including at least a portion of the caller information as character information. Telephone dictionary registering means registers the caller number, caller text information, and the caller information image in a telephone dictionary. Incoming call screen display means receives the caller number and acquires the registered caller text information and the caller information image corresponding to the received caller number from the telephone dictionary. Incoming call screen display means displays an incoming call screen including the caller text information and the caller information image.