An information processing apparatus includes, a reception unit configured to receive an instruction to transfer the information processing apparatus to the second power state, an analysis unit configured, when the reception unit receives the instruction, to analyze a factor limiting the transfer of the information processing apparatus to the second power state, and a control unit configured, when the analysis unit analyzes the factor and as a result the factor is a first factor, to control the information processing apparatus to transfer to the third power state without waiting until the factor is resolved, and configured, when the factor is a second factor, to control the information processing apparatus to wait until the factor is resolved, and to transfer to the second power state.

Facsimile data is received, the received facsimile data is stored in a storage, a preview image is generated, based on the facsimile data stored in the storage, and, in response to a request for a preview image from an external device, the generated preview image is transmitted to the external device. Although facsimile data stored in the storage is deleted from the storage, based on an instruction to delete the facsimile data, facsimile data corresponding to the preview image can no longer able to be deleted from the storage, in response to having received an instruction from the external device to display the preview image.

An image processing apparatus includes a receiving unit, an executing unit, a log information generating unit, a holding unit, and a transmitting unit. The receiving unit receives and installs one or more program information items for executing a preset process. The executing unit executes the preset process on the basis of at least one of the installed one or more program information items. The log information generating unit generates log information regarding the preset process based on the one or more program information items executed by the executing unit. The holding unit holds a transmission destination of the log information in association with each of the one or more program information items. The transmitting unit transmits the log information to the transmission destination associated with the executed one or more program information items.

An image processing apparatus includes a printer that prints an image on a sheet, a scanner that reads an image on a sheet, and one or more controllers configured to cause the scanner to read an image on a sheet, to cause a display to display the image, to receive an instruction for adopting an image serving as a candidate for a correct image from the displayed image, to generate the correct image based on the image serving as the candidate, to register the correct image, and to cause the scanner to read an image printed on a sheet and to verify the printed image based on the read image and the registered correct image. When a defective image is in the read image, the display displays the defective image in which a defective area is emphasized and the defective image in which the defective area is not emphasized.

A non-transitory computer readable medium stores a communication program for causing a computer to execute a process for performing a function, the process including: verifying, when detected that a type of a target communication device is changed, setting details which are previously prepared by changing setting of a communication protocol based on the setting details which are previously prepared for the type of the target communication device and communicating with the target communication device; and applying the changed setting of the communication protocol when verified that no communication error is detected during the verification.

An electronic apparatus includes a plurality of processing devices, and a power controller. The power controller is configured to control power supply fed to each of the processing devices. Each of the processing devices includes a detector configured to detect occurrence of an anomaly and a notifier configured to send a notification of the occurrence of the anomaly. Upon receiving the notification from the notifier, the power controller restarts the electronic apparatus by turning off and thereafter turning on the power supply of the plurality of processing devices.

A system and method for monitoring of document processing devices for scheduling of service includes a processor, associated memory and a network interface. The network interface is in data communication with a plurality of identifiable multifunction peripherals. Contact data maps each multifunction peripheral to at least one designated contact is stored in the memory. The network interface receives status data from each of the plurality of multifunction peripherals which is stored in the memory. A statistical engine, including the processor and memory calculates trend data from stored status data and generates alerts corresponding to identified multifunction peripherals in accordance with an analysis of the trend data. The network interface communicates the alerts to at least one designated contact in accordance with each identified multifunction peripheral and the contact data.

An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of onsite maintenance between the first and second apparatuses based on the first and second information stored in the memory.