H04M3/4878

Multi-content media communications method, apparatus, and system
09787834 · 2017-10-10 · ·

A multi-content media communications method, apparatus, and system which implement switching between media captures of multiple sites, and media content receiving and sending parties can negotiate about switching content and a switching policy includes, sending a first media advertisement message to a first media using apparatus, receiving a first media configuring message sent by the first media using apparatus, where the first media configuring message includes an individual media capture and/or a multi-content media capture that is selected by the first media using apparatus according to the first media advertisement message, and sending a corresponding media stream to the first media using apparatus according to the selected individual media capture and/or multi-content media capture.

Content Publishing Systems and Methods
20170332225 · 2017-11-16 · ·

A system for publishing digital content is described which, in one embodiment, includes a beacon device associated with a first user configured to transmit identification information and information indicating its current position. A browsing device includes a display configured and adapted to display to a second user a representation of a local geographical area, and to selectively display to the second user content information associated with the first user, based at least in part on whether the location of the beacon device is within the local geographical area.

Systems and Methods for Visual Presentation and Selection of IVR Menu
20170289332 · 2017-10-05 ·

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

Systems and methods for lead routing

Systems, methods, apparatuses, and computer-readable media for managing and evaluating leads from incoming calls are provided. A first inbound call from a first caller may be received. A first set of information identifying characteristics of the first inbound call may be processed. A second set of information identifying characteristics of the first inbound call may be determined based on the first set of information. A first category may be matched to the first inbound call. A first receiver may be determined. A second inbound call from a second caller may be received. A third set of information identifying characteristics of the second inbound call may be processed. A fourth set of information identifying characteristics of the second inbound call may be determined based on the third set of information. A second category may be matched to the second inbound call. A second receiver may be determined.

SYSTEM AND METHOD FOR DISPLAYING ADVERTISEMENTS ON MOBILE TELEPHONE DEVICES AFTER A CALL
20170243250 · 2017-08-24 · ·

Methods, systems, and devices for displaying advertisements on mobile telephone devices at the end of a call to a pre-designated number are disclosed. In aspect a computerized method comprises determining that a telephone call has been initiated between a mobile telephone device and a second telephone device, determining that the telephone number matches a campaign telephone number stored on the mobile telephone device, determining a media object to display based on the telephone number, downloading the media object on the mobile telephone device, determining that the telephone call has ended, and displaying the media object on the mobile telephone device after the telephone call has ended.

System, method and computer program product for extracting user profiles and habits based on speech recognition and calling history for telephone system advertising
09741055 · 2017-08-22 · ·

A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages.

Privacy control of location information

One embodiment of the present is a method of implementing privacy control of location information. Such a method comprises defining a geographic zone for which pseudo-location information is to be reported as the current location of the user, wherein the pseudo-location information is not the current location of the user; receiving the current location of the user; determining that the current location is in the geographic zone; and reporting the pseudo-location information as the current location of the user when the current location is determined to be in the geographic zone. Other methods and systems are also provided.

Method, terminal device and storage medium for displaying information
09742900 · 2017-08-22 · ·

The present disclosure discloses a method, a terminal device and a storage medium for displaying information in the terminal device. The method includes: acquiring service option information with an information type identifier of a yellow-pages number, and displaying a service option corresponding to the service option information on a contact page of the yellow-pages number according to the information type identifier. With the present disclosure, by displaying the service option corresponding to the service option information in the contact page of the yellow-pages number, various service options corresponding to various services provided by a person, a business or an organization, represented by the yellow-pages number, may be added into a contact list and prompt a user without costing excessive manpower and material resources on separate developments for each service, and thus the method is expandable, easy to operate and time efficient.

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application
09741056 · 2017-08-22 · ·

A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction.

DEVICE CONFIGURATION-BASED FUNCTION DELIVERY
20170237613 · 2017-08-17 · ·

The present disclosure is directed to a system for device configuration-based function delivery. A server receives a data structure including device configuration information that indicates the computing device comprises an application programming interface to allow a data function to access a call function of the computing device. The server identifies a first content item having a call-on-select function and a second content item without a call-on-select function. The server determines, based on the device configuration information, a first call score for the first content item having the call-on-select function and a second call score for the second content item without the call-on-select function. The server selects the second content item for transmission to the computing device to cause the computing device to display the second content item without the call-on-select function on the computing device comprising the application programming interface.