In general, the subject matter described in this specification can be embodied in methods, systems, and program products for providing search results automatically to a user of a computing device. A spoken input provided by a user to a computing device is received. The spoken input is transmitted to a computer server system that is remote from the computing device. Search result information that is responsive to the spoken input is receiving by the computing device and in response to the transmitted spoken input. An alert is provided to the user that the device will connect the user to a target of the search result information if the user does not intervene to stop the connecting of the user. The user is connected to the target of the search result information based on a determination that the user has not intervened to stop the connecting of the user.

A feedback control system for data transmissions in voice activated data packet based computer network environment is provided. A system can receive audio signals detected by a microphone of a device. The system can parse the audio signal to identify trigger keyword and request. The system can select a content item using the trigger keyword or request. The content item can be configured to establish a communication session between the device and a third party device. The system can monitor the communication session to measure a characteristic of the communication session. The system can generate a quality signal based on the measured characteristic.

Various embodiments of the present disclosure relate to an electronic device and a method for managing a contact thereof. The electronic device can include: at least one processor, and a memory operatively coupled to the at least one processor. The memory can store instructions which, when executed, cause the at least one processor to: collect data related to a contact of a specified user, extract at least one piece of individual feature information by analyzing the collected data, provide differentiated individual identity information by comparing the extracted individual feature information with individual feature information of other users, and store the provided individual identity information in the memory in conjunction with the contact of the specific user.

A system comprises a service platform comprising an applications server. The applications server is configured to receive an inbound communication, route the inbound communication to a speech-enabled intelligent script, the speech-enabled intelligent script comprising one or more of predetermined prompts and dynamically-generated prompts, and determine a source of the inbound communication and a destination of the inbound communication. The applications server is configured to determine that at least one prior inbound communication directed to the destination has been received from the source of the inbound communication. The applications server is configured to receive, in response to at least one predetermined prompt or dynamically-generated prompt, a request for direct contact information associated with the destination of the inbound communication. The applications server is configured to send, to the source of the inbound communication, a message comprising the direct contact information for the destination of the inbound communication.

Described herein is at least one non-transitory computer-readable medium comprising instructions to direct at least one processor to utilize a global dialing format. The at least one processor is directed to retrieve a phone number saved on a communication device. The retrieved phone number is converted to the global dialing format by a reformatting sequence or a manual intervention sequence and the reformatted phone number thereby obtained is saved to a contacts list on the communication device. A QR code is created for contact sharing. A local phone number is retrieved from the reformatted phone number when a user selects the reformatted phone number for dialing. The local phone number is in a destination country. A call logic sequence is initiated to assemble the dialing protocol necessary to complete the phone call. An authentication process is executed to verify that the local phone number is an actual phone number in the destination country. The authentication process results in an authenticated local phone number which is concatenated with the dialing protocol assembled by the call logic sequence. A concatenated phone number is obtained. The local phone number is saved to a call log in the global dialing format. The concatenated phone number is contacted, i.e., called or texted.

Concepts and technologies are disclosed herein for communications network security for handling proxy voice calls that employ a voicebot. According to one aspect disclosed herein, a call handling system can intercept, from a communications network, a call request that is directed to a called target device. The call handling system can determine that the call request was generated by a voicebot on behalf of a user equipment. The call handling system can suspend the call request from being routed to the called target device. The call handling system can generate a voicebot confirmation request that identifies the voicebot and the user equipment. The call handling system can provide the voicebot confirmation request to the called target. The call request can be suspended while the voicebot confirmation request is provided to the called target device.

A contact information system provides an independent network authority for providing contact information in connection with incoming calls or messages. The contact information system utilizes a database of communication identifiers to provide contact information for end user devices that receive incoming communications which specify communication identifiers that are stored in the database.

Techniques are described for managing the generation, style, and/or distribution of digital contact cards. An organization may access a card management platform and upload style information for digital contact card(s). Style information may include an arrangement and/or layout of the card(s), an organization name and/or logo to be included on the card(s), the font, color, size, or other characteristics of the text on the card(s), and so forth. A user may access the platform to request the distribution of a digital contact card to recipient(s). In response to the request, the platform may generate a digital contact card for the user based on the previously specified style information, and distribute card(s) to the specified recipient(s). Techniques are also described for determining positions of various mobile devices (and associated users) in a room or other area, and presenting received contact card information in a user interface according to the determined positions.

Approaches presented herein enable automatically populating contact information of a previously unknown caller/sender in a contact list of an electronic communication device based on a communication (e.g., incoming call or communication message(s)) from the caller/sender. Specifically, a recipient communication device receives a communication (i.e., incoming call or communication message) from a user (i.e., caller or sender) using a sender communication device. When the user is determined to be unknown to the recipient communication device, the content of the communication is analyzed to determine identifying information. One or more searches are performed to determine extended name information using the identifying information. Using the identifying information and extended name information, contact information is determined for the user and may be stored in the contact list of the recipient communication device.

A method and an apparatus for processing voice information are provided by the present application. The method comprises: obtaining the voice data of a user; performing an emotion analysis on the voice data to determine the priority of the voice data; and connecting the user to a corresponding service channel according to the priority of the voice data. The present application can improve the service quality of IVR.