A computerized method of terminating audio telephone calls that provides the other party with more information as to why the telephone call was terminated. This method, which is particularly useful for computerized smartphones equipped with voice and data channel communications methods, automatically provides the user with a variety of different informative text messages that can be selected by the user and sent to the other party at the time that a voice call is terminated.

Disclosed is a method for providing information in a server. Said method for providing information in a server includes: a step for repeatedly receiving at preset intervals, data related to a plurality of sensors provided in an electronic device; a step for storing the data received at the preset intervals; a step for comparing data corresponding to a first period and data corresponding to a second period among the stored data, and thereby sensing a change in the performance of the electronic device; and a step for providing guidance information corresponding to the sensed change in performance to a user terminal device which corresponds to the electronic device.

A speech recognition unit converts speech uttered by a speaker to text data. An intention estimation unit extracts a nickname from the text data, and searches a database for registration information that satisfies a condition corresponding to the nickname. A search result output presents the searched for registration information to the speaker that corresponding to the nickname.

A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

A method and apparatus for screening access to personal contact information in an electronic or telephonic database is provided. The embodiments include a querying party generating a query signal to obtain personal contact information. The query signal is received by a bridge website server and the bridge website server sends a query notification signal to a listing party so as to inform him or her of the existence of a query for personal contact information and the identity of the querying party. The listing party generates a consent/no-consent signal that is sent to the bridge website server, wherein the consent/no-consent signal indicates the personal contact information that is to be revealed to the querying party. A personal contact information signal is then generated by the server, wherein the personal contact information signal provides the querying party the revealed personal contact information of the listing party.

The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.

Systems and methods to process and/or present information relating to voice messages for a user that are received from other persons. In one embodiment, a method implemented in a data processing system includes: receiving first data associated with prior communications or activities for a first user on a mobile device; receiving a voice message for the first user; transcribing the voice message using the first data to provide a transcribed message; and sending the transcribed message to the mobile device for display to the user.

This Application discloses the display of stored information when creating a electronic command for use with mobile smartphones and other computer-enabled telephones. A software app recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses stored representations of information along with corresponding IVR phone tree information and user display preferences. The app then presents a representation of all or part of the retrieved information on a display using the user's language preferences. The user can then respond to the representation by providing selective inputs that cause the synthesis all or part of the commands needed to navigate to the desired destination. Once a command sequence has been synthesized, the user may provide additional input that the system interprets as an instruction to open a phone call and invoke the assembled commands.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for announcing and detecting automated conversation are disclosed. One of the methods includes initiating, over a natural language communication channel, a conversation with a communication participant using a natural language communication method that includes a dialogue of natural language communications. The communication participant is determined to be automated using a pre-defined adaptive interactive protocol that specifies natural language linguistic transformations defined in a sequence. The conversation can be transitioned to a communication method that is different form the natural language communication method in response to determining that the communication participant is automated.

A method includes receiving a first instance of raw audio data corresponding to a voice-based command and receiving a second instance of the raw audio data corresponding to an utterance of audible contents for an audio-based communication spoken by a user. When a voice filtering recognition routine determines to activate voice filtering for at least the voice of the user, the method also includes obtaining a respective speaker embedding of the user and processing, using the respective speaker embedding, the second instance of the raw audio data to generate enhanced audio data for the audio-based communication that isolates the utterance of the audible contents spoken by the user and excludes at least a portion of the one or more additional sounds that are not spoken by the user The method also includes executing.