A device, system and method for role based data collection and public-safety incident response is provided. A computing device receives a call to report a public-safety incident. The computing device determines a role of a caller on the call, the role of the caller being relative to the public-safety incident. The computing device retrieves, from one or more memories, data dependent on the role of the caller. The computing device controls a notification device to provide the data dependent on the role of the caller.

Described herein are systems, devices, methods, and media providing emergency data to emergency service providers (ESP; e.g., public safety answering points (PSAPs)). Also provided are systems, methods, and media for utilizing location data and geofences to provide emergency data to ESPs and interactive graphical displays to efficiently display relevant emergency data.

Certain aspects of the disclosure are directed to routing data communications based on time zone. According to a specific example, a data-communications system for routing data communications based on time zone includes a communications routing circuit and a processing circuit. The communications routing circuit receives and routes data communications to a plurality of data communications stations and provides data communications services to remotely-situated client entities. For data communications routed for client entities in which a time zone routing feature is applied, the processing circuit determines a geographic location of the respective data communications station. The processing circuit then identifies a respective set of routing functions, based on a time zone of the geographic location, and routes the data communication based on the time zone, and according to the respective set of routing functions.

A system for providing locations of emergency callers receives call data related to emergency calls received at a public safety answering point (PSAP) and a supplemental data signal that includes a location of an emergency. A signal correlation engine determines whether the supplemental data signal corresponds to one of the emergency calls received at the PSAP. A web server provides a user interface that includes a map and a supplemental signal indicator corresponding to the supplemental data signal. The supplemental signal indicator is positioned on the map at the location of the emergency, and the supplemental signal indicator has a visual characteristic indicating whether or not the supplemental data signal corresponds to an emergency call received at the PSAP.

A device, system, and method for providing an indication that media has not yet been uploaded to a data store is provided. A device identifies a participant associated with an incident, the participant associated with a recording device. The device, in response to determining that media from the recording device has not yet been uploaded to a data store within a threshold time limit after occurrence of the incident: provides, at a display screen, an indication that the media has not yet been uploaded to the data store.

A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.

A device, system and method for modifying actions associated with an emergency call is provided. A mobile device operates a virtual assistant application, which connects to an emergency call that includes a dispatcher and a caller communicating on the emergency call. The mobile device monitors, using the virtual assistant application, the emergency call to determine context information of the emergency call. The mobile device receives, at the virtual assistant application, sensor data from sensors associated with the mobile device. The mobile device correlates, using the virtual assistant application, the context information with the sensor data. The mobile device causes, using the virtual assistant application, a modification of an action associated with the emergency call based on a correlation between the context information with the sensor data.

A method, system, and computer program product for dynamic short dial allocation in emergency systems can be configured for acquisitioning, by a PSAP element, data from a caller, smart device and/or sensor processing and storing the data. Further, identifying, by a decision framework located at the PSAP side an emergency incident by means of the data and extracting, by the decision framework an appropriate emergency pattern for the identified emergency incident. Furthermore, gathering geolocation information from the caller, smart device and/or sensor and retrieving emergency services or departments at the geolocation area of the caller, smart device and/or sensor. Subsequently, providing appropriate emergency services or departments which must be notified according to the emergency incident to the call taker and displaying appropriate short dials for the emergency services or departments which must be notified.

Systems and methods are disclosed for client-based control of revising caller identifications (IDs) for communications between a private network and a public network. An apparatus including a communications provider server and processing circuit that communicates client-specific sets of data over an interface protocol. The telecommunications-providing server revises a caller ID for a call based on the client-specific sets of data, an identifier that corresponds to a requesting endpoint, and a geographic region determined from the call request. Further, the telecommunications-providing server connects the VoIP call by accessing and passing a provisioned number. The provisioned number includes the revised caller ID which is a local number identified by the determined geographic region that the endpoint is located.

A virtualized computing environment of a telecommunications network comprises a cluster of virtual machines with a one-to-one ratio of active and backup virtual machines. One or more additional clusters of virtual machines have a N-to-K ratio of active and backup virtual machines where N>K. The backup virtual machines are configured to provide failover capacity for processing communications sessions in an event of a failure of one of the active virtual machines. A cluster redundancy capability indicates the ratio of the active and backup virtual machines for that cluster. A predetermined type associated with a requested communication session is determined. A cluster having a cluster redundancy capability corresponding to the predetermined type is selected. Data for the requested communication session is sent to an active virtual machine in the selected cluster.