Some embodiments include an electronic device of a first agency configured to establish communications with a second agency via an interoperability communications network. The electronic device can include a processor configured to create an isomorphic structure including a first and a second node element in a hierarchy. The processor can instantiate an interactive visual chart (IVC) for the isomorphic structure that is activated, where the first and second node elements correspond to a first and second communications group identifiers (IDs). The processor can transmit a first invitation including the instantiated IVC for the activated isomorphic structure, and in response to the first invitation being accepted, instantiate a first communications group corresponding to the first communications group ID and a second communications group corresponding to the second communications group ID, where the first member and the second member are peers corresponding to the first node element of the activated isomorphic structure.

A method may include receiving sensor data of a sensor associated with a vehicle occupied by a user, the sensor data indicating that the vehicle is involved in an accident. The method may further include determining one or more potential injuries sustained by occupants of the vehicle during the accident and transmitting an indication of the one or more injuries to a mobile device of the user. Still further, the method may including prompting the user to provide a response confirming or modifying the one or more potential injuries and updating the one or more potential injuries based on the response. The method may also include generating at least one insurance claim form for the accident based on the one or more potential injuries.

A radio communication device installed on a vehicle of this application comprises a radio communicator configured to perform a radio communication with a plurality of networks, a controller configured to perform location registration or a call origination via each of the plurality of networks, and a storage configured to store location registration results or call origination results for each of the plurality of networks. The controller is configured to select a network affording more favorable results than results of one of the plurality of networks based on the location registration results or call origination results stored in the storage, and perform location registration at a time of an emergency call origination by using the selected network.

Described herein are systems, devices, methods, and media providing emergency data to public safety answering points (PSAPs). Also provided are systems, methods, and media for utilizing location data and geofences to provide emergency data to PSAPs and interactive graphical displays to efficiently display relevant emergency data.

Described are a method, system, and computer program product for accessing data about a caller from multiple data sources in real time. The method includes communicatively connecting with call handling equipment and receiving caller data including a unique caller identifier. The method also includes communicating a request for initial information to a location information database and/or an additional data repository. The method further includes reconfiguring the initial information from an inbound format to a different outbound format such that the initial information is readable by the call handling equipment, a computer aided dispatch system, and/or a public safety information management system. The method further includes communicating a request for and receiving additional information from a cloud-based repository. The method further includes communicating the additional information to the call handling equipment, the computer aided dispatch system, and/or the public safety information management system for display to a user.

Described are a method, system, and computer program product for accessing data about a caller from multiple data sources in real time. The method includes communicatively connecting with call handling equipment and receiving caller data including a unique caller identifier. The method also includes communicating a request for initial information to a location information database and/or an additional data repository. The method further includes reconfiguring the initial information from an inbound format to a different outbound format such that the initial information is readable by the call handling equipment, a computer aided dispatch system, and/or a public safety information management system. The method further includes communicating a request for and receiving additional information from a cloud-based repository. The method further includes communicating the additional information to the call handling equipment, the computer aided dispatch system, and/or the public safety information management system for display to a user.

Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold.

There is thus provided a computerized-method for calculating a Repeated-Information-Request (RIR) score of an interaction in a contact center, by which a related interaction-recording is filtered for evaluation. The computerized-method is operating in a computerized-system which includes a processor, a data-storage and a memory to store the data-storage. The processor is operating a RIR score calculation module. The operating of the RIR score calculation module includes: (i) retrieving from the data-storage an interaction-recording and an interaction-recording-length thereof; (ii) operating a module on the retrieved interaction-recording to count a number of requests to repeat information; (iii) calculating a RIR score according to the number of requests to repeat information and the interaction-recording-length; and (iv) storing the RIR score of the retrieved interaction-recording in the data-storage. The RIR score is sent to a platform by which the platform is preconfigured to distribute the interaction-recording for evaluation, based on the RIR score.

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).