A system and method for use with an assisted user's communication device that includes a display. The method includes providing a user communication device including a processor that is programmed to perform the step of, upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time. The processor also is programmed to perform the step of recognizing the call as an emergency call upon placement of the call, and the captioning service is automatically initiated upon the processor performing that recognition.

Techniques for tracking and display of compliance with instructions provided by emergency call takers are provided. An artificial intelligence (AI) bot monitors a conversation between an emergency caller and an emergency call taker. The AI bot identifies at least one instruction issued by the emergency call taker to the emergency caller. The AI bot determines when execution of the at least one instruction has been confirmed.

A method and system for establishing optimized data streams in a network can be configured for crafting resource-draining Session Description Protocol (SDP) bodies on a call queue.

A method and system for emergency responses can evaluate media data. An appropriate authority device or system can analyze media data such as a picture provided by an eyewitness' device to determine whether emergency relevant objects are visible in the media data and assigns confidence values to them. Furthermore, the location of the objects and the location of the media data can be determined to verify the authenticity of the possible emergency and to respond with the appropriate emergency response.

A computer-implemented method and corresponding system that can allow an eyewitness of an emergency incident to instantly report it to the emergency services by sending data such as a photo of the emergency scene, without having to wait for a call-taker or agent to answer a call. This data is processed by an emergency service platform, which automatically dispatches the required resources to the emergency scene, thus managing to significantly reduce the response time of emergency services.

Disclosed are systems and methods for sending emergency alerts. In some embodiments, sensors and wearable devices may trigger and send the emergency alerts and/or warning signals via available communication devices. Multi-media emergency alerts are also disclosed that include situational awareness information for effective and efficient emergency response.

Dispatch-aiding communications between computing devices of a responder and a dispatch unit include a computing device of the responder determining that an event occurred, automatically sending an indication of the event to a computing device of the dispatch unit, receiving a request for information from the computing device of the dispatch unit, obtaining the information requested by the computing device of the dispatch unit, and sending the information requested by the computing device of the dispatch unit to the computing device of the dispatch unit. The computing device of the dispatch unit sends the request for information to the computing device of the responder in response to receiving the indication of the event.

Disclosed is a method for providing at least one rich interactive communication service on an electronic device including receiving, by the electronic device, a notification of at least one communication service from at least one server, identifying, by the electronic device, at least one unique identifier of the received at least one communication service based on the notification, determining, by the electronic device, that the identified unique identifier is authenticated, sending, by the electronic device, a request to at least one communication server based on the identified identifier, in response to determining that the identified unique identifier is authenticated, receiving, by the electronic device, at least one rich media for the received at least one communication service from the at least one communication server, responding to the request, and displaying, by the electronic device, the received at least one communication service with the least one rich media.

A method for interacting of a PSAP with a portable network device includes detection of a trigger signal of an eyewitness-button and storing call log data of the call by the PSAP. A signaling connection between the portable network device and the PSAP can be set up and a geographical area of interest close to the actual location of the portable network device can be determined. At least one external portable network device of a list can be scanned and the scanning result from the at least one external portable network device of the list can be forwarded to the PSAP via the signaling connection after it is protected by the PSAP. Systems and devices can utilize embodiments of the method.

A system and method for publishing and updating policy rules in a network can be based on predictive algorithms and blockchain techniques for network systems (e.g. next generation emergency systems).