Disclosed are systems and methods for using a hands free computing device. The device includes a processor, a head movement measuring component, screen, camera, microphone, and memory. Responsive to sensing an instruction by a user, an image is captured by the camera and displayed on the screen. There is recorded, using the microphone, an audible catch phrase provided by the user for the image. The audible catch phrase is converted to text that is superimposed on the image thereby making a fused image. The user identifies one or more remote recipients of the fused image. The fused image is communicated, with the text phrase formatted for scrambled display, to the one or more remote recipients. The fused image is displayed on remote devices associated with such recipients with the text phrase scrambled.

A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions.

A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.

A communication logging system facilitates communications between two or more users. A secured database stores communications from each user, and the system notifies the intended recipients of the communications. The system records times of creation of the communications, times of access to the communications, and who created and/or accessed the communications. The communications may not be altered or deleted once recorded, so there is a permanent source of reliable evidence as to the content of the communications and information associated therewith.

A scheduling communication system and method are disclosed. The system comprises a gateway comprising a telephony interface, a data repository; and, a scheduling interface. The gateway stores, in the data repository, a registration for a user associated with a booking, the registration including a telephone number for the user. Upon receiving a data communication at the scheduling interface on the booking, the gateway triggers a telephone call via the telephony interface to the user's telephone number and outputs verbal information on the booking. Upon receiving an input from a user during a call from the telephone number via the telephony interface, the gateway generates a data communication on the input and communicate the data communication on the input via the scheduling interface.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions.

Methods, systems, and products provide contextual information for communications. A call, for example, is processed from an origination address to a destination address. A query is made for a brand of device associated with the origination address making the call. The brand of device is announced during the call.

A computer-implemented method for sending electronic voice messages by e-mail by means of an e-mail program includes the steps of starting up a recording system for recording a voice message, recording the voice message by means of the recording system, listening to and thus reproducing the voice message, and sending the voice message by means of at least one remote communication means and is characterized in that a recording of the voice message is recorded by means of at least one recording button which can be controlled in a user interface of the recording system, the recording system being different from an instant messenger system.

Systems and methods for remote communication with a legal professional is provided. The method includes sending, using a graphical user interface coupled to an electronic device of a user, a request for communication with the legal professional, wherein the request includes identifiable information about a user, and wherein the electronic device of the user includes a processor and a memory. The method further includes notifying the legal professional of the request and accepting the request, using a graphical user interface coupled to an electronic device of the legal professional, wherein the electronic device of the legal professional includes a processor and a memory. The method additionally includes sending identifiable information about the legal professional to the user and enabling communication between the user and the legal professional using sensors coupled to the electronic device of the user and sensors coupled to the electronic device of the legal professional.