The present disclosure generally relates to managing phone calls. In some embodiments, an electronic device with a touch screen displays a phone call user interface which includes informational items associated with phone calls, such as an add call affordance. In some embodiments, when the electronic device receives a request to initiate another phone and displays an additional user interface that includes a merge call affordance that replaces display of the add call affordance.

In example implementations, an apparatus is provided. The apparatus includes a microphone, a radar, a memory, and a processor in communication with the microphone, the radar, and the memory. The microphone is to receive audio signals. The radar is to collect data on users in a location. The memory is to store known body positions associated with having a side-conversation. The processor is to determine that a user is having a side-conversation based on the data collected by the radar compared to the known body positions associated with having a side-conversation and filter noise associated with the side-conversation received by the microphone from a direction associated with the user.

Methods and systems disclosed herein describe automatically establishing two concurrent electronic communication sessions. Participants of a primary electronic communication session may request a private (secondary) electronic communication session in which only a subset of the participants of the primary electronic communication session can participate. Methods and systems described herein also describe automatically identifying participants of the second electronic communication session based on various factors including predetermined lists, commonality among different users or user identifiers, and geographic location of each participant of the primary and/or secondary electronic communication session. The methods and systems described herein also describe monitoring location of all participants of the primary and secondary electronic communication sessions and causing input and output elements of various electronic devices based on each user's location and/or whether the user is participating in the secondary or primary electric communication session.

Presented herein are techniques in which a device connects a plurality of user devices to a communication session in which a plurality of participants of the respective plurality of user devices communicate using audio and/or video and determines respective locations of the plurality of user devices. The devices receives, from a particular user device of the plurality of user devices, a request to group the user devices into a plurality of groups to form one or more breakout communication sessions off of the communication session, assigns user devices to respective ones of the plurality of groups based on the respective locations such that user devices at a common location are assigned to a same group, and transmits information identifying the plurality of groups to the particular user device.

A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

The present disclosure provides a number of techniques for enhancing a user's experience when joining teleconference sessions with multiple devices. When a user attempts to join a teleconference session using the same user identity for multiple devices, a system differentiates the devices as a primary device and at least one companion device. The primary device has a first control set for controlling a teleconference session and the at least one companion device has a companion control set for sharing content. In some embodiments, the primary device also has one set of selected streams, e.g., a stage view, and the companion device has a subset of those streams or other streams based on an activity level. In addition, the present disclosure provides a number of techniques for enabling users to share content using the companion devices.

An example apparatus including processor circuitry to execute instructions to join a video conferencing meeting including a first audio channel, the first audio channel including first binaural audio at a first angle; in response to a user joining a second audio channel in the video conferencing meeting, select a second angle for the second audio channel and a third angle for the first audio channel; generate a superimposed binaural audio including second binaural audio and third binaural audio; and output the superimposed binaural audio such that first audio data from the first audio channel included in the third binaural audio is to appear to originate from a first position based on the third angle and second audio data from the second audio channel included in the second binaural audio is to appear to originate from a second position based on the second angle.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

An example method includes providing third party access to listen to a call and the ability to inject audio into an isolated audio portion of the call by using a switch controller within a mobile virtual network operator (MVNO) platform. The switch controller can to separate a call into multiple audio portions. The example method can further include collecting and warehousing call metadata and providing access to isolated audio portions via an external database, web object, API, etc.

In example implementations, an apparatus is provided. The apparatus includes a microphone, a radar, a memory, and a processor in communication with the microphone, the radar, and the memory. The microphone is to receive audio signals. The radar is to collect data on users in a location. The memory is to store known body positions associated with having a side-conversation. The processor is to determine that a user is having a side-conversation based on the data collected by the radar compared to the known body positions associated with having a side-conversation and filter noise associated with the side-conversation received by the microphone from a direction associated with the user.