System, methods, nodes, and instruction set for routing a session invitation from a first network (101) to a second network (112) are described. The first network (101) and the second network (112) are interconnected via at least two points of interconnect (114, 120). A first control node (124) receives a session invitation to a first user equipment (106), both are part of the first network (101). The first control node (124) determines whether a breakout condition for routing of the session invitation to the second network (112) is fulfilled. If so, a second control node (128) of the first network (101) selects a point of interconnect (114, 120) to the second network (112), considering a capability information characterizing the first control node (124). Therefore the session invitation may be routed in an efficient way from the first network (101) to the second network (112).

A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.