A system and method for voice communication between sender users and recipient users, and the sender users and external network entities is provided. The system includes a plurality of voice communication domains interacting with each other and with network entities, and a cross-domain coordinator configured to coordinate interaction between the voice communication domains over Internet. Each voice communication domain includes a plurality of personal communication devices (PCDs) associated with the corresponding users, and a voice communication server deployed within the voice communication domain to control operation of the PCDs. Each PCD is controlled and operated by voice user commands provided verbally, and is configured to provide voice communication between a sender user and a recipient user within the same voice communication domain, between the users of different voice communication domains, and between the sender user and the external network entities.

While using a communication system in which groups of destinations on a network are managed, and any one of the groups can be specified as a destination, if a group needs to be changed, added, or deleted, updating the system on the network is required, which increases load of maintenance. To address such a problem, an operation input receiving unit of a terminal receives selection of a group including destination information that represents destination candidates of communication. A destination management unit of the terminal determines a destination among the destination candidates represented by the destination information included in the selected group. A sending and receiving unit of the terminal makes a request for starting communication with the determined destination, to a management system.

A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to select a target TID (TTD) by the use of a Target Telephone Identifier (TTI) data string rather than a traditional numeric telephone identification (NTI). This TTI is then indexed within a TTI/NTI mapping server (TMS) that functions as a hierarchical repository of TTI/NTI mappings. STD/TTD communication is established by first performing a lookup of the STD-selected TTI within the TMS to identify the NTI of the TTD. Once the NTI of the STD has been identified by the TMS, communication between the STD and TTD is established using the NTI via the normal public switched telephone network (PSTN). TMS TTI lookup may be performed via STD TID web application and/or via PSTN infrastructure interface.

A system and method for voice communication between sender users and recipient users, and the sender users and external network entities is provided. The system includes a plurality of voice communication domains interacting with each other and with network entities, and a cross-domain coordinator configured to coordinate interaction between the voice communication domains over Internet. Each voice communication domain includes a plurality of personal communication devices (PCDs) associated with the corresponding users, and a voice communication server deployed within the voice communication domain to control operation of the PCDs. Each PCD is controlled and operated by voice user commands provided verbally, and is configured to provide voice communication between a sender user and a recipient user within the same voice communication domain, between the users of different voice communication domains, and between the sender user and the external network entities.

A system for accessing information via a voice device comprises a call router configured to initiate and receive calls and at least one application server in communication with the call router via a network. The at least one application server is configured to receive a call from the voice device and access a user account stored in a memory. The application server is further configured to access a plurality of contacts of the user account and receive a contact selection of a selected contact. The application server is further configured to assume an account identification of the user account for one or more communications and control a submission of a message associated with the assumed account identification to a mobile device of the selected contact.

A computer-implemented method for routing a call from an electronic device to a target organization. The method is executed by a server coupled to a user profile database, a digital content display, a content item database, and a telephone number repository hosting a default telephone number and a pool of unique numbers. The method comprises receiving an indication of a user identifier associated with the user and determining whether the user profile database comprises data for generating a call enrichment data packet. In response to availability of the data generating the customized digital content item, routing the call to the default telephone number and including the call enrichment data packet. In response to non-availability of data for generating the call enrichment data packet, generating the customized digital content item comprising an indication of an available unique number and routing to an available unique number.

While using a communication system in which groups of destinations on a network are managed, and any one of the groups can be specified as a destination, if a group needs to be changed, added, or deleted, updating the system on the network is required, which increases load of maintenance. To address such a problem, an operation input receiving unit of a terminal receives selection of a group including destination information that represents destination candidates of communication. A destination management unit of the terminal determines a destination among the destination candidates represented by the destination information included in the selected group. A sending and receiving unit of the terminal makes a request for starting communication with the determined destination, to a management system.

Methods, apparatuses, and systems are described for dynamically navigating interactive communication systems. An example method may comprise: receiving, from a user device, sound waves or audio information, the sound waves or audio information indicative of a request to initiate an interactive communication session with a communication system of a biller or merchant; interpreting, based on the sound waves or audio information, an intent of the communication session and an identity of the biller or merchant; retrieving a predetermined interaction coding associated with the biller or merchant; and initiating the interactive communication session with the communication system of the biller or merchant based on the predetermined interaction coding.

Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.

Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.