Video communications between multiple computer systems configured to transmit and receive video content. A client transmitter is enabled to transmit a video message for display on the client recipient. The client transmitter is configured to transmit or record the video message to the video server. The video message is archived by the video server. When the client recipient is unavailable during the beginning of the transmission of the video message and when the client recipient is available later during the transmission of the video message, the client recipient is enabled to display the video message from the beginning of the video message while the transmission of the video message is still ongoing.

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.

Systems and methods for providing additional video call transfer functionality are disclosed. The systems and methods can enable a video call between a first user equipment (UE) and a second UE to be transferred to a video call between the second UE and a third UE either a video call or an audio call. The systems and methods can also enable the third UE to accept a transferred video call or to request that the video call be downgraded to an audio call. The systems and methods can incorporate a multimedia resource function (MRF) to connect to the second UE while the transfer is being negotiated and effected. The MRF can provide an audio stream and a video stream to the second UE to provide a video hold featureto prevent the video call from dropping to an audio call automatically or dropping altogether.

Video communications between multiple computer systems configured to transmit and receive video content. A client transmitter is enabled to transmit a video message for display on the client recipient. The client transmitter is configured to transmit or record the video message to the video server. The video message is archived by the video server. When the client recipient is unavailable during the beginning of the transmission of the video message and when the client recipient is available later during the transmission of the video message, the client recipient is enabled to display the video message from the beginning of the video message while the transmission of the video message is still ongoing.

Video communications between multiple computer systems configured to transmit and receive video content. A client transmitter is enabled to transmit a video message for display on the client recipient. The client transmitter is configured to transmit or record the video message to the video server. The video message is archived by the video server. When the client recipient is unavailable during the beginning of the transmission of the video message and when the client recipient is available later during the transmission of the video message, the client recipient is enabled to display the video message from the beginning of the video message while the transmission of the video message is still ongoing.

A computer network, including at least one server computer having a non-transitory computer readable medium programmed to connect customers needing product or service support with an advisor. Each advisor has a device programmed to interface with the at least one server computer. Then at least one server computer includes a database of registered advisors and a database of active customers. Then at least one server computer is programmed to initiate a customer service session upon receiving a request from a first customer computing device. A telecommunications system that connects customers to advisors that includes voice, video, and text, ticket submission that interacts with the computer network to create support tickets and provides call tracking features. A method allows advisor managers to create teams of advisors, create a custom greeting for the team, create ring schedules for team members, and share the team phone number with customers via text message.

Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or payload of an electronic message payload, the automated predictive response computing system being configured to implement, for example, an automated voice-text response engine configured to build and adaptively implement conversational data flows based on, for example, classification of an electronic message and a predictive response. In some examples, a method may include detecting an electronic message includes inbound voice data, analyzing inbound voice data, invoking an automated response application, and selecting a response, among other things.

A method for providing content via a computer network and computing device, which may include: storing data associated with and indicative of a plurality of presentations; receiving a request to host an audio presentation; receiving and storing data associated with the requested audio presentation; initiating and recording one or more telephone calls; and, presenting at least a portion of the stored data for selection by the computing device; wherein, selection causes the stored data indicative of the selected audio/visual or audio presentation to be provided to the computing device for playback thereby via the computer network. The method may include storing data associated with and indicative of a first plurality of presentations; storing data associated with a plurality of second presentation feeds: automatically and periodically accessing each of the feeds; and aggregating each of the presentations for delivery via the computer network.

According to one or more aspects of the present disclosure, operations may include accessing an audiovisual file of an audiovisual presentation that includes an audio track that includes audio data and a video track that includes video data. The operations may also include generating an audio stream of the audio data that mimics the audio data as being sequentially obtained from audio being captured in real-time. Further, the operations may include generating a video stream of the video data that mimics the video data as being sequentially obtained from video being captured in real-time. Moreover, the operations may include providing the audio stream and the video stream to a system Web Real-Time Communication (WebRTC) client of a system. In addition, the operations may include communicating, from the system WebRTC client, the audio stream and the video stream to a user-device WebRTC client of a user device using WebRTC protocols.

A mobile device for electronic document collaboration is disclosed. The mobile device includes a display, a processor and a storage device. The mobile device presents a first message to prompt a first user to start recording on the mobile device in order to capture at least one of audio and video information on the mobile device. After the first user has completed the recording on the mobile device, the mobile device then presents a second message to prompt a second user to start recording on the mobile device to capture at least one of audio and video information on the mobile device. The processor determines whether or not the two recordings were performed within a predetermined time interval. If the two recordings were performed within a predetermined time interval, the processor merges the two recordings into one media document, and the media document is then stored within the storage device.