A system and method of providing caller identification (ID) over a public switched telephone network (PSTN). For outbound calls, the system and method enable a caller to provide a caller ID that differs from the native caller ID of their mobile phone. The system and method enable multiple phones tied to a single account to display the same caller ID for outbound calls. For forwarded inbound calls, such as calls being forwarded from an office, the system and method inform the recipient of the identification of the call as well as that the call is being forwarded. The system and method enable the recipient to have calls forwarded from more than one number and identify the identity of the caller as well as the specific number the call is being forwarded from.

A system and method for soft credit approval using text redirect. The first step is engagement by a user computing device, such as a mobile phone, with a call-to-action element that may be embedded in various media including a QR code or NFC-enabled beacon and that triggers a text message to auto-populate on the user computing device. The auto-populated message comprises a unique identifier and consumer financial information. The second step is for the user to tap to send the auto-populated message to a credit analysis manager, which evaluates the consumer financial information according to the lender's lending criteria and instructions. Optionally, the system may integrate with a universal identification and passport manager, send pre-qualified credit offers to the consumer, and send an automatically completed credit application to the lender upon consumer approval.

A system and method for automated wi-fi setup on a mobile device with text redirected opt-in. The first step is scanning a QR code with a user computing device, such as a mobile phone, that triggers a text message to auto-populate on the user computing device. The auto-populated message comprises a unique identifier. The second step is for the QR code to trigger the mobile device to connect to a network using encoded Wi-Fi network settings. Optionally, the system may integrate with a communications and interaction system.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing a spoofed telephone call identifier are disclosed. In one aspect, a method includes the actions of receiving, by a first computing device, data indicating a placement of a telephone call from a second computing device to a third computing device, wherein the data includes a phone number of the second computing device. The actions further include determining characteristics of the phone number of the second computing device. The actions further include, based on the characteristics of the phone number of the second computing device, determining a likelihood that the phone number of the second computing device is spoofed. The actions further include, based on the likelihood that the phone number of the second computing device is spoofed, determining whether to transmit a notification of the telephone call to the third computing device.

A system and method for universal identification and passport management using a phone identifier and text redirect for user identification. The first step is engagement by a mobile phone with a call-to-action embedded in various media that triggers a text message to auto-populate on the mobile phone. The auto-populated message comprises information about the user and a unique identifier. The second step is for the user to tap to send the auto-populated message to the universal identification and passport manager, thus initiating the identification of the user. The manager works with an identity verifier and privileges handler to identify the user, grant the user access to a third-party client system, and perform other actions based on the unique identifier and stored authentication instructions.

A system and method for automated opt-in list generation via text redirect. The first step is engagement by a user computing device, such as a mobile phone, with a call-to-action element that may be embedded in various media including a QR code or link that triggers a text message to auto-populate on the user computing device. The auto-populated message comprises a unique identifier. The second step is for the user to tap to send the auto-populated message to a list opt-in manager, which verifies the user's consent, formats the user's information according to the client's opt-in instructions, and sends the formatted user information to the client's CRM. Optionally, the system may integrate with a universal identification and passport manager.

A system and method of providing caller identification (ID) over a public switched telephone network (PSTN). For outbound calls, the system and method enable a caller to provide a caller ID that differs from the native caller ID of their mobile phone. The system and method enable multiple phones tied to a single account to display the same caller ID for outbound calls. For forwarded inbound calls, such as calls being forwarded from an office, the system and method inform the recipient of the identification of the call as well as that the call is being forwarded. The system and method enable the recipient to have calls forwarded from more than one number and identify the identity of the caller as well as the specific number the call is being forwarded from.

A system and method for omnichannel text-based routing, interaction transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.