A message processing method includes acquiring a voice message, selecting identification information corresponding to the voice message according to a marking policy corresponding to the voice message, and displaying the voice message carrying the identification information.

Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.

One or more audio files including a recording of one or more verbal statements provided by a first participant of the conference call are obtained. A determination is made that the recorded one or more verbal statements include a question associated with audio-based polling of a set of second participants of the conference call. Response data indicating one or more responses to the question provided by at least one of the set of second participants is obtained. A report indicating one or more outcomes of the audio-based polling is generated based on at least the question and the one or more responses to the question indicated by the obtained response data.

During an electronic call between two individuals, a sound localization point simulates a location in empty space from where an origin of a voice of one individual occurs for the other individual.

Disclosed is a voice messaging and calling system for inmates and their friends and family (collectively referred to as outsiders). It extends existing inmate telephone systems (ITS) without requiring any additional installation within correctional facilities or modifications to the existing ITS. An existing ITS provides functional restrictions, security restrictions and privacy limitations. The described system enhances the existing ITS to reduce the functional restrictions by adding the ability to leave voicemail messages when outsiders are unavailable and return calls to, or leave messages for, multiple outsiders in a single call. An additional enhancement allows outsiders to leave messages for the inmate at any time, which the inmate can listen to later. The security restrictions and privacy limitations are unaffected and left in place. The described system also reduces costs for inmates by allowing them to leave messages for and return calls to, multiple outsiders in a single call.

A system may obtain audio files of phone calls and predict the outcomes of the phone calls using a machine learning model. The system may translate the audio files to text transcripts and convert the text transcripts into vectors. The vectors may be input into a machine learning model trained on prior examples of phone calls and their true outcomes. The machine learning model may output a predicted classification of the outcome of the phone call.

A system and method are presented for voicemail acceleration. A voicemail acceleration system, which functions to accelerate the experience of a user, is associated with at least one user device. A user may initiate an interaction with another user, wherein the device associated with the voicemail acceleration system detects that the interaction is being sent to voicemail through contact analysis. A pre-established message and/or a number of options may be presented to the user initiating the interaction, wherein the user may choose an option or elect to automatically leave a message and end the interaction on their end. The voicemail acceleration system provides the retrieved message to the other user and finishes the interaction.

A system may obtain audio files of phone calls and predict the outcomes of the phone calls using a machine learning model. The system may translate the audio files to text transcripts and convert the text transcripts into vectors. The vectors may be input into a machine learning model trained on prior examples of phone calls and their true outcomes. The machine learning model may output a predicted classification of the outcome of the phone call.

Systems and methods for preventing a robocall from leaving a voicemail are described. When an incoming call without a history information header (HIH) destined for a subscriber is detected, the incoming call is prevented from leaving a voicemail if the subscriber does not answer the incoming call. If the incoming call has the HIH, additional determination process based on a visited network address of the subscriber is performed to determine whether the incoming call is to be prevented from leaving a voicemail.

A method and system for providing a second line service (SLS) feature to a subscriber using a telecommunications device (TD) which includes receiving at a switch on the network of the subscriber's primary service provider a communication made up of a trigger and a directory number. When the communication is received at the primary service provider's switch, the switch parses the communication and detects the trigger. Once the switch has received the communication, the switch additionally transmits a query message to a SLS platform that manages the SLS feature. As a result of the switch's query message transmission, the switch receives a reply to the query message from the SLS platform. Based at least in part on the reply to the query message, the switch can route the communication such that the switch connects one or multiple voice channel circuit between the subscriber's TD and the terminating TD.