An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

An image forming device according to an embodiment includes an image display device, a sensor, a first unit, a second unit, a control unit, and a storage unit. The sensor acquires information on a phenomenon that occurs in association with occurrence of an abnormality in the own device. The first unit includes a plurality of components and performs a part of image forming processing. The second unit includes a plurality of components and performs processing that is a part of the image forming processing and is different from the processing performed by the first unit. The control unit causes the first and second units to operate at different timings and performs display for causing a user to instruct a timing at which the abnormality occurs on the image display device. The storage unit records, as abnormality information, the information acquired by the sensor and an instruction of the user.

An information processing device includes a standard layer configured to display an operation screen provided for use of a touch panel, a disable layer provided to overlap the standard layer, and an interrupt layer provided to overlap the standard layer and the disable layer. The information processing device further includes a processor, and a memory storing program instructions that cause the processor to disable a touch operation of the touch panel, display a touch operation disable screen on the disable layer to superimpose the touch operation disable screen on the operation screen, in a case where the touch operation is disabled, and display, when an interrupt event has occurred while the touch operation is disabled, a notification screen on the interrupt layer, the notification screen notifying the interrupt event.

An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

An image processing apparatus includes a display, a network interface, and a processor. The processor is configured to generate a first screen on which at least one malfunctioning part candidate of the apparatus is presented in a selectable manner, and control the interface to transmit error information corresponding to a selected malfunctioning part candidate to another apparatus. When a first malfunctioning part candidate corresponding to a particular sound output by the image processing apparatus that is not working properly is selected on the first screen, the processor generates a second screen on which one or more reference sounds potentially corresponding to the particular sound are presented in a selectable manner. When a reference sound is selected as corresponding to the particular sound on the second screen, the processor includes sound information corresponding to the selected reference sound in the error information.

An information processing device includes a standard layer configured to display an operation screen provided for use of a touch panel, a disable layer provided to overlap the standard layer, and an interrupt layer provided to overlap the standard layer and the disable layer. The information processing device further includes a processor, and a memory storing program instructions that cause the processor to disable a touch operation of the touch panel, display a touch operation disable screen on the disable layer to superimpose the touch operation disable screen on the operation screen, in a case where the touch operation is disabled, and display, when an interrupt event has occurred while the touch operation is disabled, a notification screen on the interrupt layer, the notification screen notifying the interrupt event.

An image forming apparatus includes an operation device that is connected to the image forming apparatus and receives an operation to the image forming apparatus; a processing unit that performs a predetermined processing by a first application in the image forming apparatus or the operation device; an error detecting unit that detects the error in the processing by the first application; a control unit that starts up a second application to resolve the error upon the error is detected; a transmission unit that transmits error data formed based on the contents of the error from the first application to the second application; and a display unit that displays the operation screen of the second application based on the error data.

Provided is an image reading apparatus in which a setting screen is displayed upon detecting that a document is placed on the document tray. In a case where a document is placed on an automatic document conveyance device, if a paper jam occurs while using the automatic document conveyance device, a screen of a paper jam is preferentially displayed even when a setting of automatically displaying a selection screen of a sheet thickness is set at the time. This prevents a specific screen desired to be continuously displayed from being hidden upon detecting that a document is placed on a document tray.

An image forming apparatus includes a CPU. When an error occurs, the CPU notifies a user or the like of the error and adds information about the error to an error table. When the error is resolved, the CPU deletes the information about the resolved error from the error table. The CPU refers to the error table and displays, on a display, a home screen in which a badge indicating the number of unresolved errors in each operation mode is displayed. When a mode selection button on which the badge is displayed is touched, the CPU re-notifies the user of the unresolved errors.

The present disclosure discloses methods and systems for managing one or more multi-function devices during an emergency in an organization. The method includes receiving one or more emergency signals from one or more sensors installed within the organization. Based on the one or more emergency signals, status of access to an organization gateway is checked to ascertain the occurrence of emergency. Based on the ascertainment, the one or more multi-function devices are automatically disabled.