An intermediary device includes circuitry to: transmit, to a server, device information on a device to be monitored acquired from the device via a network; monitor a state of another intermediary device, the another intermediary device being configured to acquire from another device to be monitored device information on the another device and transmit the acquired device information to the information processor; and take over monitoring of the another device, which the another intermediary device kept monitoring, based on setting information for monitoring the another device monitored by the another intermediary device, when the state of the another intermediary device indicates that the another intermediary device has an abnormality.

A transmitting apparatus includes a memory, a first receiving unit, a second receiving unit, an instruction unit, and a transmitting unit. The memory stores a name and a transmission destination in association with each other. The first receiving unit receives specification of a transmission destination of data. The second receiving unit receives, in a case where the transmission destination indicated by the specification received by the first receiving unit is not stored in the memory, specification of a name which is associated with the transmission destination. The instruction unit instructs, in a case where the second receiving unit receives the specification of the name, the memory to store the name and the transmission destination indicated by the specification received by the first receiving unit in association with each other. The transmitting unit transmits image data to the transmission destination indicated by the specification received by the first receiving unit.

An information processing apparatus that can appropriately delete data of an image forming apparatus used when remote support for an image forming apparatus is performed. The information processing apparatus provides remote support to an image forming apparatus through a relay server. For the remote support, the information processing apparatus acquires data used for remote support from the image forming apparatus through the relay server. The information processing apparatus controls execution of a deletion process of data cached in the information processing apparatus within the acquired data. In a preferable embodiment of the present invention, the information processing apparatus performs a deletion process of cache data when the remote support ends or when logged into the relay server.

A control device includes an execution control unit that performs control to execute specific processing based on information posted by a user in a talk room in which each of plural participating users is able to post and view information, in which the execution control unit provides notification regarding execution of the specific processing to only some of the plural users according to predetermined conditions.

An information processing apparatus includes a user interface, a communication interface, and a controller configured to, in response to receiving via the user interface an instruction to transmit an error notification, refer to one or more error records registered in error history data stored in a memory, each error record representing an error caused in the information processing apparatus, determine whether the one or more error records referred to include at least one error record associated with a previously selected error type, and in response to determining that the one or more error records referred to include the at least one error record associated with the previously selected error type, transmit the error notification to an external device via the communication interface.

A virtual execution device includes a hardware processor, the hardware processor forming a virtual device by simulating an image forming apparatus in operation, in the case where a predetermined allowing condition is unsatisfied by an operation state of the image forming apparatus, acquiring a plurality of respective jobs that have been externally received by the image forming apparatus before the allowing condition becomes unsatisfied by the operation state of the image forming apparatus as reference jobs, selecting one or more reference jobs as exclusion jobs from among the plurality of acquired reference jobs, causing the virtual device to process subject jobs that are not the one or more selected exclusion jobs among the plurality of acquired reference jobs, and in the case where the allowing condition is satisfied by an operation state of the virtual device, specifying the exclusion jobs as cause jobs that have caused errors in the image forming apparatus.

The present invention offers a server system including a transmission unit configured to, based on error information acquired, transmitting audio notification information for causing an audio control device to audibly notify a user of information about an error occurring in a communication apparatus. Control is performed such that, in a case where a plurality of errors is occurring in the communication apparatus, based on the audio notification information transmitted, information about a first error from among the plurality of errors is audibly notified to the user by the audio control device, and information about a second error different from the first error from among the plurality of errors is not audibly notified to the user by the audio control device.

An information processing apparatus includes: a communicator to communicate with a terminal device; and a controller to control the communicator, wherein the controller transmits an acquisition request for address book information to the terminal device via the communicator, and the controller performs control to retransmit the acquisition request when the address book information cannot be obtained in response to the acquisition request and a given time period does not elapse since transmission of the acquisition request is initiated.

An image forming system including an image forming apparatus and portable terminals is provided. The image forming apparatus comprises a unit that detects an error as a cause of an interrupt of image formation and transmits an error occurrence notification to each terminal, and a unit that, upon receiving a recovery operation start notification from a terminal and determining that a recovery operation for the error is started, transmits the recovery operation start notification to each terminal. Each terminal comprises a user interface that, upon receiving the error occurrence notification, displays an error notification screen, transmits the recovery operation start notification to the image forming apparatus in accordance with an operation by a user, and upon receiving the recovery operation start notification from the image forming apparatus, displays a recovery operation start screen on the user interface unit.

An image forming apparatus and terminals are connected. The image forming apparatus comprises an image forming unit, a detector that detects an error, and a controller that when the error is detected, specifies a portable terminal to which a work to eliminate the error is requested, transmits a request to the specified terminal, and transmits a notification that notifies an occurrence of the error to each terminal other than the specified terminal. The terminal that has received the request displays information representing an error type and information promoting an elimination of the error, and the terminal that has received the notification displays not the information that promotes the elimination of the error but the information representing the error type.