Systems and methods are provided for optimizing delivery of messages to mobile device users, the method comprising receiving a message to be sent to a client application executable at a mobile device of a user, along with an associated time constraint and an associated geographic constraint; determining a current time at the mobile device and a current geographic location of the mobile device via a communication network; determining, upon receiving the current geographic location of the mobile device and the current time of the mobile device, whether the current geographic location of the mobile device complies with the associated geographic constraint for the message to be sent to the client application and determining whether the current time of the mobile device complies with the associated time constraint for the message to be sent to the client application; and sending, when the current geographic location of the mobile device is determined to comply with the associated geographic constraint and when the current time of the mobile device is determined to comply with the associated time constraint, the message for display to the user at the mobile device via a message notification interface of an operating system of the mobile device.

Embodiments of the disclosure relate to interactive voicemail tagging of messages and responses to provide improved navigation and tracking of information requested/contained in voicemail messages and responses. Users may tag portions of the recorded message/response to indicate presence of a request for information, an answer providing requested information, etc. and navigate to particular portions of the recorded message/response using the tags. Accordingly, in one embodiment a computer-implemented method for interactive voicemail message and response tagging and processing includes: receiving a prompt having associated therewith one or more prompt tags; receiving a response corresponding to the prompt, the response having associated therewith one or more response tags; and processing the response to determine either or both of a content of the response and a context of the response. Corresponding systems and computer program products are also disclosed.

An apparatus comprises a processor and a memory storing instructions that, when executed by the processor, perform a method comprising receiving a voicemail message and generating a prompt for a generative artificial intelligence (AI) model. The prompt comprises a request for a classification into one of a plurality of classes and audio signal features of the voicemail message. The method also comprises determining whether to delay passing the prompt to the generative AI model, and in response to determining to delay, delaying passing the prompt to the generative AI model. The prompt is passed to the generative AI model and a classification from the generative AI model is received. An action is triggered on the voicemail message according to the received classification. In various examples the action facilitates security and/or scalability of a voicemail service.

Systems and methods are provided for optimizing delivery of messages to mobile device users, the method comprising receiving a message to be sent to a client application executable at a mobile device of a user, along with an associated time constraint and an associated geographic constraint; determining a current time at the mobile device and a current geographic location of the mobile device via a communication network; determining, upon receiving the current geographic location of the mobile device and the current time of the mobile device, whether the current geographic location of the mobile device complies with the associated geographic constraint for the message to be sent to the client application and determining whether the current time of the mobile device complies with the associated time constraint for the message to be sent to the client application; and sending, when the current geographic location of the mobile device is determined to comply with the associated geographic constraint and when the current time of the mobile device is determined to comply with the associated time constraint, the message for display to the user at the mobile device via a message notification interface of an operating system of the mobile device.

The present disclosure relates to voicemail categorization and access. An apparatus, for example a PBX, is provided for categorizing voicemails. The apparatus is configured to store voicemail messages and to determine and store metadata associated with the voicemail messages. The apparatus allows searches of the stored voicemail messages to be performed using the associated metadata. A user interface may reside on a user device or be provided by the apparatus. The interface allows other user to search for voicemails using the metadata associated with them and subsequently displays information about the voicemails which match the search criteria.

Embodiments herein provide a method and system of responding to a call with a text. The method includes receiving by a target communication device a call from an initiator communication device. The target communication device responds to the from call with a real time text (RTT). One or more characters in the RTT are sent instantaneously to the initiator communication device.

A method and an apparatus for notification of a message reception according to a property of a received message are disclosed. A first terminal receives a message transmitted from a second terminal, determines a notification method corresponding to the received message based on a result of the analysis of the received message, and then outputs a notification signal according to the determined notification method.

Methods and apparatus for processing a voicemail message to generate a textual representation of at least a portion of the voicemail message. At least one emotion expressed in the voicemail message is determined by applying at least one emotion classifier to the voicemail message and/or the textual representation. An indication of the determined at least one emotion is provided in a manner associated with the textual representation of the at least a portion of the voicemail message.

Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.

The present disclosure relates to voicemail categorization and access. An apparatus, for example a PBX, is provided for categorizing voicemails. The apparatus is configured to store voicemail messages and to determine and store metadata associated with the voicemail messages. The apparatus allows searches of the stored voicemail messages to be performed using the associated metadata. A user interface may reside on a user device or be provided by the apparatus. The interface allows other user to search for voicemails using the metadata associated with them and subsequently displays information about the voicemails which match the search criteria.